2015 E-One Typhoon problems

Defect

E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence

The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.

Remedy

E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.

Defect

E-One Incorporated (E-One) is recalling certain 2012-2015 E-One Cyclone II, Cyclone III and Typhoon emergency vehicles. High current load in the HVAC system can cause one of the relays to melt.

Consequence

A melting relay can increase the risk of a fire.

Remedy

E-One will notify owners, and dealers will install a new relay assembly, free of charge. The recall began January 10, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Defect

E-One Incorporated (E-One) is recalling certain 2008-2015 E-One Typhoon, Cyclone II, and Quest II vehicles, equipped with Timoney Independent Front Suspensions. Inconsistent machining may result in fatigue cracks developing over time in the front axle spindles, causing failure of the spindle and the possible separation of a front wheel from the vehicle.

Consequence

A wheel separation from the vehicle can increase the risk of a crash.

Remedy

E-One will notify owners, and dealers will replace the front axle spindle, free of charge. The recall began on April 24, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Defect

E-One Incorporated (E-One) is recalling certain 2013-2017 Cyclone II, Typhoon, and Quest II emergency vehicles equipped with a Cummins ISL, L9, ISX15, or X15 engine. The affected engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence

The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies.

Remedy

E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began on February 19, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Defect

E-One Incorporated (E-One) is recalling certain 2013-2017 E-One Cyclone II, Quest, Typhoon, 2016 Freightliner M2 112, 2013-2015 International 7400, 2014-2017 International 4400, Freightliner M2 106, 2016-2017 Kenworth T370, and 2015 Kenworth T800 vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Consequence

A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Remedy

E-One will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on January 11, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Defect

E-One Incorporated (E-One) is recalling certain 2013-2016 Typhoon and Cyclone II and 2014-2016 Quest emergency vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.

Consequence

A separated ball joint can cause a loss of steering control, increasing the risk of a crash.

Remedy

E-One will notify owners, and dealers will inspect, clean and secure the ball joint, free of charge. The recall began on May 5, 2017. Owners may contact E-One customer service at 1-800-627-5050.

Defect

E-One Incorporated (E-One) is recalling certain model year 2014-2016 Typhoon, Quest, and Cyclone fire trucks manufactured January 1, 2014, to October 11, 2016, and equipped with aerial ladders. Due to a design change, the filter for the aerial ladder may leak hydraulic fluid.

Consequence

A hydraulic fluid leak can cause a loss of aerial device function, increasing the risk of injury.

Remedy

E-One will notify owners, and dealers will inspect and replace the filter and head assembly, as necessary, free of charge. The recall began on November 29, 2016. Owners may contact E-One customer service at 1-800-627-5050.

Defect

E-One Incorporated (E-One) is recalling one model year 2015 Typhoon emergency vehicle manufactured March 16, 2015, to October 30, 2015, equipped with a Class 1 Ultraview Touchscreen manufactured by Hale Products. The touchscreen may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off.

Consequence

Uintended turning on or off of any or multiple accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

Remedy

E-One has notified the owner and updated touchscreen software has been installed, free of charge. The recall began on August 4, 2016. Owners may contact E-One customer service at 1-904-237-1122.

Defect

E-One Incorporated (E-One) is recalling certain model year 2015-2016 Cyclone II vehicles manufactured July 31, 2015, to June 12, 2016, 2015-2016 Typhoon vehicles manufactured September 21, 2015, to July 27, 2016, 2015 Freightliner M2 vehicles manufactured November 3, 2015, and 2015 International 7400 vehicles manufactured November 3, 2015. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or powers an add-on unit such as a water pump used for fighting fires. A component within the shift unit may be damaged and as a result, the operator may not be able to switch the power output.

Consequence

If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.

Remedy

E-One will notify owners and will supply a remedy kit that replaces the clevis pin and retaining rings, free of charge. The recall began on September 8, 2016. Owners may contact E-One customer service at 1-352-861-3612.

Defect

E-One Incorporated (E-One) is recalling certain model year 2014-2016 E-One Cyclone II and Typhoon vehicles manufactured January 1, 2014, to May 31, 2016, equipped with certain Class 1 Es-Key power control modules manufactured by Hale Products. The affected power control modules may not provide sufficient circuit protection depending on their combination of software and installation, possibly resulting in a short circuit.

Consequence

A short circuit may result in damage to components of the vehicle's electrical system, affecting their function such as causing a loss of headlights, increasing the risk of a crash. A short circuit may also increase the risk of a fire.

Remedy

E-One will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on July 25, 2016. Owners may contact E-One customer service at 1-904-237-1122, or Hale customer service at 1-800-533-3569.

Defect

E-One Incorporated (E-One) is recalling certain model year 2015-2016 Cyclone II, Quest II and Typhoon emergency vehicles manufactured May 1, 2015, to March 31, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.

Consequence

If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.

Remedy

E-One will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on June 6, 2016. Owners may contact E-One customer service at 1-352-861-3612 or Hale customer service at 1-800-533-3569.

Defect

E-One Incorporated (E-One) is recalling certain model year 2014-2015 Typhoon, Cyclone II, and Quest emergency vehicles manufactured October 28, 2014, to August 29, 2015. The affected vehicles may have left the production facility with a harness for the front air bag system disconnected.

Consequence

If the air bag harness is not connected to the air bag control system, the front air bag will not deploy in the event of a crash, increasing the risk of injury.

Remedy

E-One will notify owners, and dealers will inspect the air bag harness, connecting it as necessary, and test the system for proper operation, free of charge. All affected vehicles have been repaired. Therefore an owner notification letter will not be issued for this recall campaign. The recall is expected to begin during November 2015. Owners may contact E-One customer service at 1-800-627-5050.