1994 Ford Crown Victoria suspension problems

Defect

VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND.

Consequence

IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REPLACE THE LOWER CONTROL ARM BALL JOINTS (2).

Defect

THE BOLTS THAT ATTACH THE FRONT UPPER CONTROL ARMS TO THE FRAME MOUNTING BRACKETS CAN LOOSEN AND FRACTURE AT ONE OF THE BOLT HOLES CAUSING SUBSTANTIAL NEGATIVE CAMBER AND STEERING PULL TO THE AFFECTED SIDE.

Consequence

IF THE DRIVER'S SIDE BRACKET FRACTURED AT BOTH BOLT HOLES, THE STEERING CONTROL ARM CAN CONTACT THE STEERING COLUMN SHAFT AND RESULT IN A LOSS OF STEERING CONTROL INCREASING THE POTENTIAL FOR AN ACCIDENT.

Remedy

DEALERS WILL INSPECT THE TORQUE LEVELS OF THE FOUR UPPER CONTROL ARM MOUNTING BOLTS, AND IF ANY ARE LOOSE, THE BRACKETS WILL BE INSPECTED FOR DAMAGE. IF DAMAGE IS PRESENT, IT WILL BE REPAIRED.