VehicleVerdict

2020 Ford Explorer other problems

The 2020 Ford Explorer has 196 other complaints filed with NHTSA — 12% of the year's total, and up sharply from the prior model year.

196

Other complaints

12%

Share of year

7

Crash-involved

1

Related recalls

Other complaints by year

Related recalls

24V852000OtherNovember 8, 2024 · 27,678 units

Defect

Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence

Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

Remedy

Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

What owners report

Turned the car on and immediately the headliner above the drivers seat started smoking. Within seconds there was an actual fire and had to call the fire department. Ford does NOT seem concerned about it at all. Are not sending it to be investigated at all from my understanding, My car has sat for 2…

Complaint filed with NHTSA · Other · May 30, 2021 · fire

Common questions

How many other complaints does the 2020 Ford Explorer have?

NHTSA has 196 complaints about the 2020 Ford Explorer other — 12% of all complaints filed for that model year.

Are there recalls for the 2020 Ford Explorer other?

Yes — 1 NHTSA recall campaign for this model year is tied to the other: 24V852000.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.