VehicleVerdict

2011 Ford Flex steering problems

The 2011 Ford Flex has 57 steering complaints filed with NHTSA — 32% of the year's total, and up sharply from the prior model year.

57

Steering complaints

32%

Share of year

1

Crash-involved

1

Related recalls

Steering complaints by year

Flex steering complaints by model year150 complaints2009: 18 complaints2010: 32 complaints2011: 57 complaints2012: 24 complaints2013: 150 complaints2014: 66 complaints2015: 19 complaints2016: 7 complaints2017: 3 complaints2018: 2 complaints2019: 2 complaints
Flex steering complaints by model year. Red bars are years to avoid.

Related recalls

15V340000SteeringJune 2, 2015 · 393,623 units

Defect

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Consequence

If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy

Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

What owners report

THE STEERING RACK AND PINION WENT OUT ON MY 2011 FORD FLEX. THE IS A RECALL ON FORD FLEX 2011-2013 BUT FORD KEEPS TELLING US IT IS NOT UNDER WARRANTY!!! WE HAD THIS REPLACED AND IT WENT OUT AGAIN 4 MONTHS LATER. THIS IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED BY FORD.

Complaint filed with NHTSA · Steering · April 22, 2020 · crash

Common questions

How many steering complaints does the 2011 Ford Flex have?

NHTSA has 57 complaints about the 2011 Ford Flex steering — 32% of all complaints filed for that model year.

Are there recalls for the 2011 Ford Flex steering?

Yes — 1 NHTSA recall campaign for this model year is tied to the steering: 15V340000.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.