VehicleVerdict

2020 Infiniti QX60 problems

Verdict · NHTSA data

A typical year for this model

The 2020 Infiniti QX60 sits mid-pack among QX60 years: 40 NHTSA complaints against a model median of roughly 43, with a single recall and no defect investigations. Complainants reported 11 injuries in total across these filings.

No single system dominates the record — complaints spread across driver assistance (6), other (6), and transmission (5), which usually points to general build quality rather than one defect. In government crash testing it earned 5 of 5 NCAP stars overall.

40

NHTSA complaints

1

Recalls

0

Investigations

5

Crash-involved

0

Fires reported

11

Injuries

0

Deaths

5

NCAP overall · of 5 stars

How does 2020 compare to other QX60 years?

QX60 NHTSA complaints by model year, 2020 highlighted271 complaints2014: 271 complaints2015: 126 complaints2016: 38 complaints2017: 101 complaints2018: 56 complaints2019: 52 complaints2020: 40 complaints2022: 26 complaints2023: 47 complaints2024: 31 complaints2025: 17 complaints2026: 4 complaints
QX60 NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all QX60 years to avoid →

What are the most common 2020 Infiniti QX60 problems?

ComponentComplaintsShare
Other615%
Driver Assistance615%
Transmission513%
Visibility & Wipers410%
Electrical System410%
Engine38%
Speed Control25%
Fuel System25%
Suspension25%
Brakes25%
Body & Structure25%
Steering13%
Airbags13%

Does the 2020 Infiniti QX60 have recalls?

1 NHTSA recall campaign on file. Recall repairs are free at franchised dealers.

21V402000SuspensionMay 27, 2021 · 14,276 units

Defect

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of…”

Complaint filed with NHTSA · Driver Assistance · September 10, 2022 · crash

“I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of…”

Complaint filed with NHTSA · Other · September 10, 2022 · crash

“Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was…”

Complaint filed with NHTSA · Transmission · October 21, 2025

“The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The…”

Complaint filed with NHTSA · Visibility & Wipers · May 7, 2025

“Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was…”

Complaint filed with NHTSA · Electrical System · October 21, 2025

2020 Infiniti QX60 — common questions

Is the 2020 Infiniti QX60 reliable?

It is close to typical for the QX60: 40 NHTSA complaints, 1 recall, and no investigations on file.

What are the most common 2020 QX60 problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (6 complaints), other (6 complaints), transmission (5 complaints).

Does the 2020 Infiniti QX60 have recalls?

Yes — NHTSA lists 1 recall campaign affecting the 2020 Infiniti QX60. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Infiniti QX60 years should you avoid?

Based on complaint rates and open investigations, the QX60 years to avoid are 2014, 2015, 2017. The cleanest record among QX60 years belongs to 2026.

How safe is the 2020 Infiniti QX60?

In NHTSA's NCAP crash testing, the 2020 Infiniti QX60 earned an overall rating of 5 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.