VehicleVerdict

2004 Mack DM problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 0 complaints on file for the 2004 Mack DM — too few to judge reliability from owner reports alone — but 4 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

0

NHTSA complaints

4

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

NCAP overall

How does 2004 compare to other DM years?

See all DM years to avoid →

Does the 2004 Mack DM have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

10V069000TransmissionMarch 3, 2010 · 15,490 units

Defect

MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2004 CL, CV, LE, MR, RB, RD, AND MODEL YEAR 2003 THROUGH 2004 DM HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 1, 2002 THROUGH SEPTEMBER 30, 2003, EQUIPPED WITH AXLE BEAMS MANUFACTURED BY BHARAT FORGE. THE AXLE BEAM MAY HAVE TRANSVERSE SHEAR LINES ON THE BOTTOM OF THE AXLE FROM THE TRIMMING PROCESS.

Consequence

THESE LINES, IF PRESENT, CAN PROMOTE INITIATION OF CRACKS, WHICH OVER TIME MAY POSSIBLY LEAD TO AXLE BEAM FAILURE AND A VEHICLE CRASH CAN OCCUR.

Remedy

MACK WILL NOTIFY OWNERS, INSPECT AND REPLACE ANY AFFECTED AXLE BEAMS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 5, 2010. OWNERS MAY CONTACT MACK AT 1-800-866-1177.

09V240000TransmissionJune 30, 2009 · 10,300 units

Defect

MACK IS RECALLING 10,300 MODEL YEAR 2004 AND 2005 CL, CV, DM, LE, AND RB AND MODEL YEAR 2004 RD HEAVY TRUCKS MANUFACTURED FROM OCTOBER 1, 2003 THROUGH SEPTEMBER 30, 2004, EQUIPPED WITH AXLE BEAMS MANUFACTURED BY BHARAT FORGE. THE AXLE BEAM MAY HAVE TRANSVERSE SHEAR LINES ON THE BOTTOM OF THE AXLE FROM THE TRIMMING PROCESS.

Consequence

THESE LINES, IF PRESENT, CAN PROMOTE INITIATION OF CRACKS, WHICH OVER TIME MAY POSSIBLY LEAD TO AXLE BEAM FAILURE AND A VEHICLE CRASH CAN OCCUR.

Remedy

MACK WILL NOTIFY OWNERS, INSPECT AND REPLACE ANY AFFECTED AXLE BEAMS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 14, 2009. OWNERS MAY CONTACT MACK AT 1-800-866-1177.

05V118000SteeringMarch 29, 2005 · 127 units

Defect

ON CERTAIN HEAVY-DUTY, CLASS 8 TRUCKS, THE LOWER AND UPPER STEERING SHAFT PINCH BOLTS WERE IMPROPERLY TIGHTENED.

Consequence

AS A RESULT OF THIS CONDITION, THE STEERING SHAFT COULD POSSIBLY COME LOOSE WHICH COULD LEAD TO A SUDDEN LOSS OF VEHICLE CONTROL, WHICH COULD RESULT IN A CRASH.

Remedy

DEALERS WILL INSPECT THE TORQUE AT THE SUSPECT JOINTS, AND CORRECT IF NECESSARY FREE OF CHARGE. THE RECALL BEGAN ON MAY 5, 2005. OWNERS MAY CONTACT MACK AT 1-610-709-2131.

04V118000BrakesMarch 4, 2004 · 35 units

Defect

CERTAIN TRUCKS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 121, "AIR BRAKE SYSTEMS." THE FRONT BRAKE CHAMBER ON SOME 18,000 LB. AND 20,000 LB FRONT AXLE ASSEMBLIES IS TOO SMALL TO MEET STOPPING DISTANCE REQUIREMENTS.

Consequence

THIS COULD CAUSE THE STOPPING DISTANCE TO BE INCREASED, WHICH COULD RESULT IN A CRASH.

Remedy

DEALERS WILL REPLACE THE FRONT BRAKE CHAMBERS. THE RECALL BEGAN APRIL 21, 2004. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MACK AT 1-610-709-3337.

2004 Mack DM — common questions

Is the 2004 Mack DM reliable?

The record is thin — 0 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 4 recalls should be verified as completed.

Does the 2004 Mack DM have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2004 Mack DM. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.