VehicleVerdict

2020 Mack Pinnacle (chu) problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just one complaint on file for the 2020 Mack Pinnacle (chu) — too few to judge reliability from owner reports alone — but 4 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

1

NHTSA complaints

4

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other Pinnacle (chu) years?

Pinnacle (chu) NHTSA complaints by model year, 2020 highlighted1 complaints2011: 0 complaints2012: 0 complaints2013: 0 complaints2014: 0 complaints2015: 0 complaints2016: 0 complaints2017: 0 complaints2018: 0 complaints2019: 0 complaints2020: 1 complaints2021: 0 complaints2022: 0 complaints
Pinnacle (chu) NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Pinnacle (chu) years to avoid →

What are the most common 2020 Mack Pinnacle (chu) problems?

ComponentComplaintsShare
Lighting1100%

Does the 2020 Mack Pinnacle (chu) have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

21V233000Electrical SystemApril 1, 2021 · 557 units

Defect

Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on Heavy Vehicles."

Consequence

A vehicle that drifts out of its lane increases the risk of a crash.

Remedy

Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.

19V896000SteeringDecember 16, 2019 · 80 units

Defect

Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.

Consequence

If the drag link separates, loss of steering control my occur, increasing the risk of a crash.

Remedy

Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0420.

19V209000LightingMarch 18, 2019 · 43 units

Defect

Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Consequence

If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.

Remedy

Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.

19V054000Visibility & WipersJanuary 24, 2019 · 3,906 units

Defect

Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.

Consequence

If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.

Remedy

Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“LED HEADLIGHT DO NOT GENERATE ENOUGH HEAT TO MELT ANY SNOW. A HALF AN HOUR DRIVING TIME IN STEADY SNOW RESULTS IN THE LIGHTS BEING TOTALLY COVERED BY SNOW AND COMPLETELY USELESS FOR ILLUMINATION AFTER DARK. STOPPING ON THE SIDE OF THE ROAD TO CLEAN OFF THE LIGHTS EVERY 15MINUTES IS NOT A REASONABLY…”

Complaint filed with NHTSA · Lighting · February 25, 2020

2020 Mack Pinnacle (chu) — common questions

Is the 2020 Mack Pinnacle (chu) reliable?

The record is thin — 1 NHTSA complaint — so owner-report data can't strongly confirm reliability either way, though 4 recalls should be verified as completed.

Does the 2020 Mack Pinnacle (chu) have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2020 Mack Pinnacle (chu). Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.