VehicleVerdict

2023 Mercedes-Benz Metris problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 4 complaints on file for the 2023 Mercedes-Benz Metris — too few to judge reliability from owner reports alone — but 4 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work. Complainants reported 12 injuries in total across these filings.

4

NHTSA complaints

4

Recalls

0

Investigations

3

Crash-involved

0

Fires reported

12

Injuries

0

Deaths

—

NCAP overall

How does 2023 compare to other Metris years?

Metris NHTSA complaints by model year, 2023 highlighted154 complaints2015: 1 complaints2016: 154 complaints2017: 37 complaints2018: 38 complaints2019: 10 complaints2020: 8 complaints2021: 2 complaints2022: 9 complaints2023: 4 complaints
Metris NHTSA complaints by model year, 2023 highlighted. Red bars are years to avoid.

See all Metris years to avoid →

What are the most common 2023 Mercedes-Benz Metris problems?

ComponentComplaintsShare
Airbags125%
Driver Assistance125%
Seat Belts125%
Steering125%

Does the 2023 Mercedes-Benz Metris have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

26V070000AirbagsFebruary 6, 2026 · 52,360 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

Consequence

An air bag that does not deploy as intended increases the risk of injury in a crash.

Remedy

Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.

25V463000Electrical SystemJuly 11, 2025 · 43,422 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

23V881000Fuel SystemDecember 21, 2023 · 13,726 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.

23V444000Fuel SystemJune 26, 2023 · 20,500 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This…”

Complaint filed with NHTSA · Seat Belts · January 13, 2026 · crash

“This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This…”

Complaint filed with NHTSA · Airbags · January 13, 2026 · crash

“The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”

Complaint filed with NHTSA · Steering · April 2, 2026

“This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This…”

Complaint filed with NHTSA · Driver Assistance · January 13, 2026 · crash

2023 Mercedes-Benz Metris — common questions

Is the 2023 Mercedes-Benz Metris reliable?

The record is thin — 4 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 4 recalls should be verified as completed.

Does the 2023 Mercedes-Benz Metris have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2023 Mercedes-Benz Metris. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Mercedes-Benz Metris years should you avoid?

Based on complaint rates and open investigations, the Metris years to avoid are 2016, 2018, 2017. The cleanest record among Metris years belongs to 2015.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.