VehicleVerdict

2020 Nissan Murano problems

Verdict · NHTSA data

A typical year for this model

The 2020 Nissan Murano sits mid-pack among Murano years: 62 NHTSA complaints against a model median of roughly 159, with 2 recalls and no defect investigations.

Driver Assistance leads the complaint categories with 18 reports (29% of the total). In government crash testing it earned 5 of 5 NCAP stars overall.

62

NHTSA complaints

2

Recalls

0

Investigations

2

Crash-involved

0

Fires reported

5

Injuries

0

Deaths

5

NCAP overall · of 5 stars

How does 2020 compare to other Murano years?

Murano NHTSA complaints by model year, 2020 highlighted1,169 complaints2003: 1,050 complaints2004: 850 complaints2005: 1,169 complaints2006: 916 complaints2007: 899 complaints2008: 7 complaints2009: 805 complaints2010: 221 complaints2011: 190 complaints2012: 167 complaints2013: 90 complaints2014: 172 complaints2015: 266 complaints2016: 141 complaints2017: 155 complaints2018: 172 complaints2019: 56 complaints2020: 62 complaints2021: 21 complaints2022: 5 complaints2023: 9 complaints2024: 5 complaints2025: 36 complaints2026: 2 complaints
Murano NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Murano years to avoid →

What are the most common 2020 Nissan Murano problems?

ComponentComplaintsShare
Driver Assistance1829%
Other1016%
Suspension711%
Brakes46%
Steering46%
Visibility & Wipers35%
Transmission35%
Seat Belts23%
Lighting23%
Body & Structure23%
Tires & Wheels23%
Engine12%
Fuel System12%
Electrical System12%
Speed Control12%
Airbags12%

Does the 2020 Nissan Murano have recalls?

2 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

21V402000SuspensionMay 27, 2021 · 14,276 units

Defect

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

21V170000SteeringMarch 11, 2021 · 15,223 units

Defect

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Consequence

Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.

Remedy

Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the…”

Complaint filed with NHTSA · Driver Assistance · November 5, 2021 · crash

“I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I…”

Complaint filed with NHTSA · Other · October 31, 2020

“My 2020 Nissan Murano sl has 35k miles and the rear shocks are defective. The defect has already ruin a new set of tires with humps. This should be a manufactured recall.”

Complaint filed with NHTSA · Suspension · February 28, 2025

“The contact owns a 2020 Nissan Murano. The contact stated that while driving at 60 MPH with the cruise control activated, the vehicle experienced unintended acceleration. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the…”

Complaint filed with NHTSA · Brakes · December 31, 2021

“Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.”

Complaint filed with NHTSA · Steering · August 2, 2024

2020 Nissan Murano — common questions

Is the 2020 Nissan Murano reliable?

Its record is better than the model's norm: 62 NHTSA complaints, below the typical Murano year, with 2 recalls and no open investigations.

What are the most common 2020 Murano problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (18 complaints), other (10 complaints), suspension (7 complaints).

Does the 2020 Nissan Murano have recalls?

Yes — NHTSA lists 2 recall campaigns affecting the 2020 Nissan Murano. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Nissan Murano years should you avoid?

Based on complaint rates and open investigations, the Murano years to avoid are 2005, 2003, 2006, 2007, 2004, 2009, 2015. The cleanest record among Murano years belongs to 2026.

How safe is the 2020 Nissan Murano?

In NHTSA's NCAP crash testing, the 2020 Nissan Murano earned an overall rating of 5 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.