2021 Ram Promaster driver assistance problems

The 2021 Ram Promaster has 38 driver assistance complaints filed with NHTSA — 26% of the year's total, and up sharply from the prior model year.

Driver Assistance complaints

26%

Share of year

Crash-involved

Related recalls

Driver Assistance complaints by year

Promaster driver assistance complaints by model year. Red bars are years to avoid.

Related recalls

25V552000Driver AssistanceAugust 26, 2025 · 219,577 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Consequence

A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

What owners report

“The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed…”
Complaint filed with NHTSA · Driver Assistance · January 26, 2026 · fire

Common questions

How many driver assistance complaints does the 2021 Ram Promaster have?

NHTSA has 38 complaints about the 2021 Ram Promaster driver assistance — 26% of all complaints filed for that model year.

Are there recalls for the 2021 Ram Promaster driver assistance?

Yes — 1 NHTSA recall campaign for this model year is tied to the driver assistance: 25V552000.

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.