VehicleVerdict

2020 Volvo XC60 problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 28 complaints on file for the 2020 Volvo XC60 — too few to judge reliability from owner reports alone — but 6 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

28

NHTSA complaints

6

Recalls

1

Investigations

0

Crash-involved

0

Fires reported

3

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other XC60 years?

XC60 NHTSA complaints by model year, 2020 highlighted113 complaints2009: 0 complaints2010: 79 complaints2011: 50 complaints2012: 56 complaints2013: 81 complaints2014: 26 complaints2015: 67 complaints2016: 45 complaints2017: 21 complaints2018: 55 complaints2019: 62 complaints2020: 28 complaints2021: 74 complaints2022: 113 complaints2023: 74 complaints2024: 34 complaints2025: 38 complaints
XC60 NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all XC60 years to avoid →

What are the most common 2020 Volvo XC60 problems?

ComponentComplaintsShare
Electrical System725%
Brakes414%
Other414%
Tires & Wheels311%
Visibility & Wipers27%
Driver Assistance27%
Engine27%
Airbags27%
Transmission14%
Body & Structure14%

Does the 2020 Volvo XC60 have recalls?

6 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

25V179000Electrical SystemMarch 24, 2025 · 7,483 units

Defect

Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.

Consequence

A short circuit in a high-voltage battery increases the risk of a fire.

Remedy

Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.

23V001000SteeringJanuary 5, 2023 · 74 units

Defect

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.

Consequence

A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.

Remedy

Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.

21V716000BrakesSeptember 15, 2021 · 9 units

Defect

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.

Consequence

Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.

Remedy

Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.

21V414000Electrical SystemJune 2, 2021 · 85,550 units

Defect

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.

Consequence

Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.

Remedy

Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.

20V503000Visibility & WipersAugust 25, 2020 · 87,226 units

Defect

Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.

Consequence

The risk of the front wiper arms nut fixation to loosen and not holding the arm in correct position, the wiper function could be reduced and vision could be impaired, thus increasing the risk of a crash.

Remedy

Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10044.

20V144000Driver AssistanceMarch 12, 2020 · 121,605 units

Defect

Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

Consequence

If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.

Remedy

Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it…”

Complaint filed with NHTSA · Electrical System · March 20, 2025

“The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure…”

Complaint filed with NHTSA · Other · November 7, 2024

“Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The…”

Complaint filed with NHTSA · Brakes · November 30, 2024

“Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though…”

Complaint filed with NHTSA · Tires & Wheels · December 1, 2021

“WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR”

Complaint filed with NHTSA · Visibility & Wipers · June 11, 2020

2020 Volvo XC60 — common questions

Is the 2020 Volvo XC60 reliable?

The record is thin — 28 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 6 recalls should be verified as completed.

What are the most common 2020 XC60 problems?

According to NHTSA complaint data, the leading problem areas are electrical system (7 complaints), other (4 complaints), brakes (4 complaints).

Does the 2020 Volvo XC60 have recalls?

Yes — NHTSA lists 6 recall campaigns affecting the 2020 Volvo XC60. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2020 Volvo XC60 under NHTSA investigation?

NHTSA opened one investigation into this model year; all are now closed.

Which Volvo XC60 years should you avoid?

Based on complaint rates and open investigations, the XC60 years to avoid are 2022. The cleanest record among XC60 years belongs to 2009.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.