VehicleVerdict

2020 Cadillac XT6 problems

Verdict · NHTSA data

One of the years to avoid

With 51 complaints filed to NHTSA — about 2.6 times the median XT6 year — the 2020 model ranks #1 of 6 XT6 years for complaint volume. It lands on the years-to-avoid list.

No single system dominates the record — complaints spread across driver assistance (11), electrical system (11), and transmission (8), which usually points to general build quality rather than one defect. In government crash testing it earned 5 of 5 NCAP stars overall.

51

NHTSA complaints

4

Recalls

1

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

5

NCAP overall · of 5 stars

How does 2020 compare to other XT6 years?

XT6 NHTSA complaints by model year, 2020 highlighted51 complaints2020: 51 complaints2021: 23 complaints2022: 16 complaints2023: 16 complaints2024: 24 complaints2025: 10 complaints
XT6 NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all XT6 years to avoid →

What are the most common 2020 Cadillac XT6 problems?

ComponentComplaintsShare
Driver Assistance1122%
Electrical System1122%
Transmission816%
Engine510%
Other48%
Visibility & Wipers36%
Fuel System24%
Body & Structure24%
Lighting12%
Latches & Locks12%
Airbags12%
Steering12%
Tires & Wheels12%

Does the 2020 Cadillac XT6 have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

22V709000Driver AssistanceSeptember 22, 2022 · 95,231 units

Defect

General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.

Consequence

An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy

Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.

20V668000TransmissionOctober 29, 2020 · 194,105 units

Defect

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

Consequence

Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

Remedy

GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

20V639000Fuel SystemOctober 15, 2020 · 2,781 units

Defect

General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.

Consequence

Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.

Remedy

GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.

20V446000AirbagsJuly 30, 2020 · 769 units

Defect

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

Consequence

If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

Remedy

GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“BRAND NEW OFF DEALER LOT NEEDED NEW BATTERY. FROM THAT POINT FORWARD THE VEHICLE'S ELECTRONICS CONSTANTLY MALFUNCTIONED. THE DEALER TRIED EVERYTHING INCLUDING WORKING WITH CADILLAC FOR NEW PARTS AND SUGGESTIONS TO MAKE THE ELECTRICAL SYSTEM FUNCTION NORMALLY. AFTER THREE WEEKS OF WORK, IT STILL…”

Complaint filed with NHTSA · Electrical System · May 21, 2020

“The contact owns a 2020 Cadillac XT6. The contact stated when she placed her vehicle in reverse(R), the rearview camera screen went blank with a line was on the display screen. The vehicle was taken to the dealer and the rearview camera was replaced; however, the failure persisted. The manufacturer…”

Complaint filed with NHTSA · Driver Assistance · June 29, 2020

“Vehicle has a high-pitched whining noise when cold. Vehicle also has a transmission shutter problem at lower RPM. I do not think the two are related rather than two separate incidences. But cannot be confirmed that they are two separate. Maybe one problem only. I do have video of this happening.…”

Complaint filed with NHTSA · Transmission · December 7, 2023

“2020 CADILLAC XT6 WITH ALL OPTIONS AND NEW VEHICLE WITH LESS THAN 400 MILES, FUEL GAUGE INDICATOR HASH MARKS THAT SHOW THE LEVEL OF FUEL ON THE FUEL GAUGE INTERMITTENTLY STOP WORKING UPON ENGINE STARTUP. DEALER HAS ALREADY CHECKED COMPUTER CODES AND FOUND NO ERROR CODES. DEALER STATES THEY HAVE…”

Complaint filed with NHTSA · Engine · November 5, 2020

“THE BACKUP CAMERA RANDOMLY WORKS AND RANDOMLY DOES NOT WORK. IT SEEMS THAT THIS WOULD BE A SAFETY HAZARD. WE HAVE HAD IT IN THE SHOP SEVERAL TIMES SINCE WE PURCHASED THE CAR IN DECEMBER AND KEEP GETTING THE RUN AROUND AS TO THE PROBLEM. LAST TIME THEY REPLACED THE CAMERA AND SAID IT WAS NOW…”

Complaint filed with NHTSA · Other · May 5, 2021

2020 Cadillac XT6 — common questions

Is the 2020 Cadillac XT6 reliable?

NHTSA data argues against it: 51 complaints put the 2020 model at #1 of 6 XT6 years. It is one of the XT6 years to avoid.

What are the most common 2020 XT6 problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (11 complaints), electrical system (11 complaints), transmission (8 complaints).

Does the 2020 Cadillac XT6 have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2020 Cadillac XT6. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2020 Cadillac XT6 under NHTSA investigation?

NHTSA opened one investigation into this model year; all are now closed.

Which Cadillac XT6 years should you avoid?

Based on complaint rates and open investigations, the XT6 years to avoid are 2020. The cleanest record among XT6 years belongs to 2025.

How safe is the 2020 Cadillac XT6?

In NHTSA's NCAP crash testing, the 2020 Cadillac XT6 earned an overall rating of 5 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.