VehicleVerdict

2017 Cadillac XTS problems

Verdict · NHTSA data

One of the years to avoid

The 2017 Cadillac XTS carries two red flags at once: 33 consumer complaints filed with NHTSA and an open NHTSA defect investigation (subject: Desiccated Air Bag Inflator Rupture). It is one of the XTS years to avoid.

Electrical System leads the complaint categories with 11 reports (33% of the total). In government crash testing it earned 5 of 5 NCAP stars overall.

33

NHTSA complaints

0

Recalls

1

Investigations · 1 open

1

Crash-involved

1

Fires reported

0

Injuries

0

Deaths

5

NCAP overall · of 5 stars

How does 2017 compare to other XTS years?

XTS NHTSA complaints by model year, 2017 highlighted148 complaints2013: 148 complaints2014: 71 complaints2015: 17 complaints2016: 25 complaints2017: 33 complaints2018: 7 complaints2019: 7 complaints
XTS NHTSA complaints by model year, 2017 highlighted. Red bars are years to avoid.

See all XTS years to avoid →

What are the most common 2017 Cadillac XTS problems?

ComponentComplaintsShare
Electrical System1133%
Other824%
Suspension39%
Steering26%
Transmission26%
Body & Structure13%
Brakes13%
Visibility & Wipers13%
Driver Assistance13%
Fuel System13%
Lighting13%
Speed Control13%

Open NHTSA investigations

EA21002

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

WHILE I'M DRIVING EVEN LIKE 50 MILE HIT THE BREAK FOR A REASON CAR COMPLETELY STALLED NO POWER FOR BREAK OR STEERING OR ANYTHING YOU CANNOT MOVE THE CAR ANYPLACE I ALMOST HIT THE PERSON IN FRONT OF ME AND I ALMOST GOT HIT IN THE BACK IT HAS BEEN THE END OF LAST YEAR AND IT KEEPS HAPPENING. RECENTLY…

Complaint filed with NHTSA · Electrical System · December 5, 2018

TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER…

Complaint filed with NHTSA · Other · March 12, 2019 · fire

Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride

Complaint filed with NHTSA · Suspension · May 1, 2023

XT5 HAS A TRANSMISSION SHUDDER, BETWEEN 16MPH AND 50MPH, WITH THE AISIN AF50-8 TRANSMISSION. GM REPORTS NO PROBLEM WITH THE AISIN. CADILLAC TECHNICIAN DROVE VEHICLE AND DID NOTICE SHUDDER. NEXT STEP, INVOLVE GM ENGINEER. IF HE DOESN'T FIND AN ISSUE, I HAVE TO LIVE WITH THE SHUDDER.

Complaint filed with NHTSA · Transmission · February 28, 2017

ON 4 SEPARATE OCCASIONS OVER THE LAST FEW MONTHS THE POWER STEERING HAS QUIT WORKING WHILE DRIVING. HAS HAPPENED WHILE TURNING AND WHILE DRIVING STRAIGHT. HAS HAPPENED WHILE ACCELERATING AND WHILE DRIVING CONSTANT SPEED. AFTER STOPPING, TURNING ENGINE OFF AND THEN RESTARTING THE PROBLEM GOES AWAY.…

Complaint filed with NHTSA · Steering · August 1, 2019

2017 Cadillac XTS — common questions

Is the 2017 Cadillac XTS reliable?

NHTSA data argues against it: 33 complaints put the 2017 model at #3 of 7 XTS years, and a defect investigation remains open. It is one of the XTS years to avoid.

What are the most common 2017 XTS problems?

According to NHTSA complaint data, the leading problem areas are electrical system (11 complaints), other (8 complaints), suspension (3 complaints).

Does the 2017 Cadillac XTS have recalls?

No. NHTSA lists no recall campaigns for the 2017 Cadillac XTS.

Is the 2017 Cadillac XTS under NHTSA investigation?

Yes — an investigation remains open (Desiccated Air Bag Inflator Rupture). An open ODI action means NHTSA is actively assessing a possible defect.

Which Cadillac XTS years should you avoid?

Based on complaint rates and open investigations, the XTS years to avoid are 2013, 2014, 2017. The cleanest record among XTS years belongs to 2019.

How safe is the 2017 Cadillac XTS?

In NHTSA's NCAP crash testing, the 2017 Cadillac XTS earned an overall rating of 5 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.