VehicleVerdict

2023 Ford Mustang Mach-E problems

Verdict · NHTSA data

One of the years to avoid

The 2023 Ford Mustang Mach-E carries two red flags at once: 207 consumer complaints filed with NHTSA and an open NHTSA defect investigation (subject: Collisions Involving Ford BlueCruise). It is one of the Mustang Mach-E years to avoid.

No single system dominates the record — complaints spread across electrical system (49), driver assistance (35), and other (24), which usually points to general build quality rather than one defect.

207

NHTSA complaints

3

Recalls

2

Investigations · 1 open

18

Crash-involved

1

Fires reported

5

Injuries

0

Deaths

NCAP overall

How does 2023 compare to other Mustang Mach-E years?

Mustang Mach-E NHTSA complaints by model year, 2023 highlighted651 complaints2021: 651 complaints2022: 233 complaints2023: 207 complaints2024: 85 complaints2025: 23 complaints2026: 3 complaints
Mustang Mach-E NHTSA complaints by model year, 2023 highlighted. Red bars are years to avoid.

See all Mustang Mach-E years to avoid →

What are the most common 2023 Ford Mustang Mach-E problems?

ComponentComplaintsShare
Electrical System4924%
Driver Assistance3517%
Brakes2412%
Other2412%
Transmission2110%
Fuel System126%
Speed Control115%
Engine73%
Airbags52%
Steering52%
Body & Structure42%
Latches & Locks31%
Seats21%
Seat Belts21%
Lighting10%
Visibility & Wipers10%
Tires & Wheels10%

Does the 2023 Ford Mustang Mach-E have recalls?

3 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

25V404000Electrical SystemJune 13, 2025 · 197,432 units

Defect

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence

The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy

Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

25V315000Driver AssistanceMay 9, 2025 · 1,076,138 units

Defect

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Consequence

A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

24V594000Visibility & WipersAugust 9, 2024 · 86,852 units

Defect

Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.

Consequence

Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Owner notification letters were mailed on December 6, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.

Open NHTSA investigations

EA25001

Collisions Involving Ford BlueCruise

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Engineering Analysis (EA) is being opened to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

Description of Incident: On August 3, 2025, while driving my 2023 Ford Mustang Mach-E, smoke began rising from the front of the vehicle. Within moments, flames erupted. I pulled over and evacuated. The fire quickly engulfed the cabin, resulting in a total loss. Component/System Involved: UNKNOWN.…

Complaint filed with NHTSA · Electrical System · August 3, 2025 · fire

Was driving on hightway another vehicle was hit by a truck and sent ti my lane. Y hit it almost head on. My vehicle tire and front axle was ripted off. My side or car also damaged. Cas was total loss. No collision light and no air bags deployed

Complaint filed with NHTSA · Driver Assistance · January 17, 2025 · crash

The car was stopped at the road construction for a few minutes, on a mostly flat surface (gravel). All of a sudden it started moving forward, without driver doing anything. The driver pressed the brake pedal, but the car continued moving forward, hitting another stopped car in front and causing…

Complaint filed with NHTSA · Other · July 7, 2025 · crash

I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car…

Complaint filed with NHTSA · Brakes · March 6, 2026 · crash

We were driving my Ford Mach E when the vehicle disengaged the accelerator pedal and accelerated forward in which we had no control of. Pressing the break would cause the vehicle to accelerate faster almost causing multiple accidents at a high rate of speed. Multiple sensor malfunction even after…

Complaint filed with NHTSA · Transmission · September 21, 2024

2023 Ford Mustang Mach-E — common questions

Is the 2023 Ford Mustang Mach-E reliable?

NHTSA data argues against it: 207 complaints put the 2023 model at #3 of 6 Mustang Mach-E years, and a defect investigation remains open. It is one of the Mustang Mach-E years to avoid.

What are the most common 2023 Mustang Mach-E problems?

According to NHTSA complaint data, the leading problem areas are electrical system (49 complaints), driver assistance (35 complaints), other (24 complaints).

Does the 2023 Ford Mustang Mach-E have recalls?

Yes — NHTSA lists 3 recall campaigns affecting the 2023 Ford Mustang Mach-E. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2023 Ford Mustang Mach-E under NHTSA investigation?

Yes — an investigation remains open (Collisions Involving Ford BlueCruise). An open ODI action means NHTSA is actively assessing a possible defect.

Which Ford Mustang Mach-E years should you avoid?

Based on complaint rates and open investigations, the Mustang Mach-E years to avoid are 2021, 2022, 2023, 2024. The cleanest record among Mustang Mach-E years belongs to 2026.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.