1996 GMC Jimmy suspension problems

Defect

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1996-1997 4-WHEEL DRIVE CHEVROLET BLAZER, GMC JIMMY, AND OLDSMOBILE BRAVADA SPORT UTILITY VEHICLES. SOME OWNERS HAVE HAD TO PAY FOR REPLACEMENT OF THE UPPER BALL JOINTS THAT HAVE SEPARATED. GM IS PROVIDING A SPECIAL POLICY TO THESE OWNERS TO COVER UPPER BALL JOINT REPLACEMENT IF THE CUSTOMER FOLLOWED THE RECOMMENDED MAINTENANCE SCHEDULE FOR THE CHASSIS LUBRICATION AND THE VEHICLE STILL REQUIRED THE REPLACEMENT OF THE UPPER BALL JOINTS DUE TO SEPARATION.

Consequence

THIS COULD CAUSE A LOSS OF STEERING CONTROL OF THE VEHICLE.

Remedy

GM HAS DECIDED TO CONDUCT A CUSTOMER SATISFACTION CAMPAIGN TO REPLACE THE UPPER BALL JOINTS ON AFFECTED VEHICLES. THIS SPECIAL POLICY IS FOR A PERIOD OF 8 YEARS OR 100,000 MILES, WHICHEVER OCCURS FIRST, FROM THE DATE THE VHEICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP. THE UPPER BALL JOINT REPLACEMENT, DUE TO SEPARATION, WILL BE MADE AT NO CHARGE TO THE CUSTOMER DURING THIS PERIOD. OWNERS CAN CONTACT CHEVROLET AT 1-800-222-1020, GMC AT 1-800-862-4389, OR OLDSMOBILE AT 1-800-442-6537, CONCERNING THIS PROGRAM.

Defect

ON CERTAIN SPORT UTILITY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA. FAILURE OF AN UPPER CONTROL ARM BALL JOINT ASSEMBLY COULD OCCUR DUE TO CORROSION.

Consequence

THIS CAN RESULT IN IMPAIRED STEERING OR STEERING LOSS, OR A PARTIAL OR COMPLETE COLLAPSE OF THE FRONT SUSPENSION, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REPLACE BOTH UPPER BALL JOINTS. OWNER NOTIFICATION BEGAN SEPTEMBER 4, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OR OLDSMOBILE AT 1-800-442-6537.