VehicleVerdict

2020 International Workstar problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 0 complaints on file for the 2020 International Workstar — too few to judge reliability from owner reports alone — but 4 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

0

NHTSA complaints

4

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other Workstar years?

Workstar NHTSA complaints by model year, 2020 highlighted1 complaint2010: 0 complaints2011: 0 complaints2012: 0 complaints2013: 0 complaints2014: 0 complaints2015: 0 complaints2016: 1 complaints2017: 0 complaints2018: 0 complaints2019: 0 complaints2020: 0 complaints2022: 0 complaints
Workstar NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Workstar years to avoid →

Does the 2020 International Workstar have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

23V248000Electrical SystemApril 6, 2023 · 42,054 units

Defect

Navistar, Inc. (Navistar) is recalling certain 2016-2017 International TranStar, 2017-2019 International ProStar, International LoneStar, 2017-2020 International DuraStar, WorkStar, and 2018-2019 IC Bus HC Commercial buses. The heating, ventilation, and air-conditioning (HVAC) blower motor circuit may have an insufficient wiring terminal that can overheat.

Consequence

An overheated electrical circuit can increase the risk of a fire.

Remedy

Dealers will replace the HVAC blower motor load circuit wiring terminal, free of charge. Owner notification letters are expected to be mailed June 5, 2023. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 23510.

20V219000Fuel SystemApril 17, 2020 · 27,421 units

Defect

Navistar, Inc. (Navistar) is recalling certain 2017-2020 International WorkStar and International DuraStar, 2018-2019 IC 1300 FBC Commercial and IC HC Commercial, 2018-2021 IC CE Commercial, International MV and International HV, and 2019-2021 IC TC Commercial buses with Cummins B6.7 diesel engines with a fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.

Consequence

A fire increases the risk of injury. An engine stall can increase the risk of a crash.

Remedy

Cummins will notify the affected Navistar customers and dealers will disable the fuel heater by either installing a plug in place of the heater or otherwise rendering the fuel heater inoperable and removing the fuse supplying electrical power to the fuel heater and installing a cover over the wire harness connector, free of charge. The recall began May 28, 2020. Owners may contact Cummins customer service at 1-800-286-6467.

19V841000EngineNovember 21, 2019 · 12,539 units

Defect

Navistar, Inc. (Navistar) is recalling certain 2019-2020 International MV and HV, 2018-2020 Workstar, and 2018-2019 Durastar vehicles equipped with feature codes 12VXT and 12VXU. With the parking brake applied and the automatic transmission in the 'Drive' or 'Reverse' position, when the stationary PTO switch is engaged by the operator, the engine RPM will ramp up and may overcome the parking brake's ability to hold the vehicle.

Consequence

Unintended vehicle movement increases the risk of a crash.

Remedy

Navistar will notify owners, and dealers will update the Engine Control Module to enable the PTO neutral interlock, free of charge. The recall began January 16, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19518.

19V216000Fuel SystemMarch 20, 2019 · 23,122 units

Defect

Navistar, Inc. (Navistar) is recalling certain 2017-2020 International DuraStar and WorkStar, 2018-2020 IC Bus CECB, International HV and MV, 2018-2019 IC Bus 1300 FBC and HCCB, and 2019-2020 IC Bus TCCB vehicles equipped with Cummins B6.7 diesel engines with fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.

Consequence

A fire increases the risk of injury. An engine stall can increase the risk of crash.

Remedy

Cummins will notify the affected Navistar owners. Cummins dealers will replace the fuel heater with a newly designed fuel heater, free of charge. The recall began May 2, 2019. Owners may contact Cummins customer service at 1-800-286-6467 or Navistar customer service at 1-800-448-7825.

2020 International Workstar — common questions

Is the 2020 International Workstar reliable?

The record is thin — 0 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 4 recalls should be verified as completed.

Does the 2020 International Workstar have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2020 International Workstar. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.