2019 Jayco Embark problems

Defect

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

Consequence

A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.

Remedy

Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

Defect

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Consequence

Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy

Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

Defect

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Reatta and Jayco Embark and 2020 Entegra ReattaXL motorhomes. The electronic control center circuit board may be damaged from voltages over 17 volts, causing the components on the board to become damaged.

Consequence

A damaged circuit board could increase the risk of a fire.

Remedy

Jayco will notify owners, and dealers will install an additional circuit module to the existing component board to provide over-current protection, free of charge. The recall began October 13, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903518.

Defect

Jayco, Inc. (Jayco) is recalling certain 2019 Embark motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.

Consequence

A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.

Remedy

Jayco will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, if necessary, free of charge. The recall began September 23, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901434.

Defect

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco Embark motorhomes. While the motorhome was being delivered, the hitch may have been damaged, compromising the motorhome's ability to safely tow vehicles.

Consequence

The damaged hitch may result in the towed vehicle separating from the motorhome, increasing the risk of a crash.

Remedy

Jayco has notified owners, and dealers will replace the hitch, free of charge. The recall began March 15, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903429.

Defect

Jayco, Inc. (Jayco) is recalling certain 2019 Jayco Embark motorhomes built on a Spartan chassis, equipped with independent front suspension and front drum brakes. The cotter pins may be missing or improperly installed at the actuator rod of the front slack adjuster for the front brakes.

Consequence

The missing or improperly installed cotter pin may cause the actuator rod to detach, affecting brake performance and lengthening the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

Spartan has notified owners, and Spartan Service Centers will inspect and properly install the cotter pin or install any missing pins and adjust the brakes appropriately, free of charge. The recall began on February 28, 2019. Owners may contact Jayco customer service at 1-800-517-9137.