VehicleVerdict

2011 Jeep Grand Cherokee problems

Verdict · NHTSA data

One of the years to avoid

The 2011 Jeep Grand Cherokee carries two red flags at once: 2,425 consumer complaints filed with NHTSA — 2.6× the Grand Cherokee norm — and an open NHTSA defect investigation (subject: Desiccated Air Bag Inflator Rupture). It is one of the Grand Cherokee years to avoid. Reports tied to this model year include 5 deaths and 77 injuries, per the complaint records themselves.

Electrical System leads the complaint categories with 798 reports (33% of the total). In government crash testing it earned 4 of 5 NCAP stars overall.

2,425

NHTSA complaints

6

Recalls

6

Investigations · 1 open

91

Crash-involved

91

Fires reported

77

Injuries

5

Deaths

4

NCAP overall · of 5 stars

How does 2011 compare to other Grand Cherokee years?

See all Grand Cherokee years to avoid →

What are the most common 2011 Jeep Grand Cherokee problems?

ComponentComplaintsShare
Electrical System79833%
Engine35815%
Brakes35114%
Fuel System28312%
Other1396%
Transmission904%
Steering864%
Airbags602%
Lighting592%
Body & Structure432%
Suspension372%
Speed Control372%
Visibility & Wipers361%
Seats110%
Seat Belts100%
Driver Assistance90%
Latches & Locks80%
Tires & Wheels80%
Child Seat10%
Climate Control (A/C & Heat)10%

Does the 2011 Jeep Grand Cherokee have recalls?

6 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

19V813000Electrical SystemNovember 14, 2019 · 528,594 units

Defect

Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

Consequence

A vehicle stall increases the risk of a crash.

Remedy

Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.

17V572000BrakesSeptember 18, 2017 · 646,394 units

Defect

Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

Consequence

If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

15V879000LightingDecember 28, 2015 · 389,252 units

Defect

Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.

Consequence

The vanity lamp wiring may short, increasing the risk of a vehicle fire.

Remedy

Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.

14V530000Electrical SystemSeptember 4, 2014 · 189,206 units

Defect

Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

Consequence

A vehicle stall increases the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.

14V391000Electrical SystemJuly 2, 2014 · 653,562 units

Defect

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

Consequence

If the vanity lamp wiring shorts, there is an increased risk of fire.

Remedy

Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

14V154000BrakesApril 1, 2014 · 646,498 units

Defect

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

Consequence

The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

Open NHTSA investigations

EA21002

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE SUN VISOR CAUGHT FIRE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…

Complaint filed with NHTSA · Electrical System · August 26, 2015 · fire

CAR STALLS WITHOUT WARNING. COLLIDED WITH TREE, MAJOR FRONT END DAMAGE. NO POWER STEERING, POWER BRAKES, NO AIR BAGS WERE DEPLOYED, SEAT BELTS DID NOT TENSION. VEHICLE HAD STALLED PREVIOUSLY AND TAKE TO DEALER. DEALER REPLACED IGNITION COILS AND SAID PROBLEM WAS FIXED.

Complaint filed with NHTSA · Engine · April 26, 2016 · crash

EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS GREAT, THE AIR BAG DID NOT DEPLOY. THE…

Complaint filed with NHTSA · Brakes · May 27, 2014 · crash

I WAS DRIVING MY 2011 JEEP GRAND CHEROKEE DOWN A CITY STREET WHEN WITH OUT ANY WARNING THE VEHICLE COMPLETELY CUT OFF. I COULD NOT CONTROL THE VEHICLE AT ALL NOT EVEN HONK THE HORN TO LET OTHER DRIVER KNOW SOMETHING IS WRONG WITH MY VEHICLE. WHEN I TOOK IT TO GET FIXED THE DEALERSHIP SAID I NEED A…

Complaint filed with NHTSA · Fuel System · December 12, 2019 · crash

EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS GREAT, THE AIR BAG DID NOT DEPLOY. THE…

Complaint filed with NHTSA · Other · May 27, 2014 · crash

2011 Jeep Grand Cherokee — common questions

Is the 2011 Jeep Grand Cherokee reliable?

NHTSA data argues against it: 2,425 complaints put the 2011 model at #3 of 38 Grand Cherokee years, and a defect investigation remains open. It is one of the Grand Cherokee years to avoid.

What are the most common 2011 Grand Cherokee problems?

According to NHTSA complaint data, the leading problem areas are electrical system (798 complaints), engine (358 complaints), brakes (351 complaints).

Does the 2011 Jeep Grand Cherokee have recalls?

Yes — NHTSA lists 6 recall campaigns affecting the 2011 Jeep Grand Cherokee. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2011 Jeep Grand Cherokee under NHTSA investigation?

Yes — an investigation remains open (Desiccated Air Bag Inflator Rupture). An open ODI action means NHTSA is actively assessing a possible defect.

Which Jeep Grand Cherokee years should you avoid?

Based on complaint rates and open investigations, the Grand Cherokee years to avoid are 2014, 2005, 2011, 2012, 1999, 2000, 2002, 2006, 2015, 2004, 2007, 1997, 2018, 2013, 2023, 2017, 2019, 2022, 2016, 2020. The cleanest record among Grand Cherokee years belongs to 1992.

How safe is the 2011 Jeep Grand Cherokee?

In NHTSA's NCAP crash testing, the 2011 Jeep Grand Cherokee earned an overall rating of 4 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.