VehicleVerdict

2011 Kia Soul problems

Verdict · NHTSA data

One of the years to avoid

The 2011 Kia Soul carries two red flags at once: 270 consumer complaints filed with NHTSA and an open NHTSA defect investigation (subject: Hyundai and Kia ABS Module Fires). It is one of the Soul years to avoid. Reports tied to this model year include 2 deaths and 43 injuries, per the complaint records themselves.

No single system dominates the record — complaints spread across brakes (45), electrical system (42), and engine (28), which usually points to general build quality rather than one defect. In government crash testing it earned 4 of 5 NCAP stars overall.

270

NHTSA complaints

3

Recalls

3

Investigations · 1 open

43

Crash-involved

7

Fires reported

43

Injuries

2

Deaths

4

NCAP overall · of 5 stars

How does 2011 compare to other Soul years?

Soul NHTSA complaints by model year, 2011 highlighted1,215 complaints2010: 193 complaints2011: 270 complaints2012: 670 complaints2013: 862 complaints2014: 1,215 complaints2015: 1,215 complaints2016: 1,135 complaints2017: 351 complaints2018: 284 complaints2019: 189 complaints2020: 480 complaints2021: 297 complaints2022: 132 complaints2023: 86 complaints2024: 38 complaints2025: 18 complaints
Soul NHTSA complaints by model year, 2011 highlighted. Red bars are years to avoid.

See all Soul years to avoid →

What are the most common 2011 Kia Soul problems?

ComponentComplaintsShare
Brakes4517%
Electrical System4216%
Engine2810%
Airbags259%
Other239%
Visibility & Wipers176%
Lighting135%
Transmission135%
Body & Structure124%
Tires & Wheels124%
Suspension93%
Fuel System93%
Speed Control83%
Seat Belts73%
Steering41%
Seats21%
Driver Assistance10%

Does the 2011 Kia Soul have recalls?

3 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

23V652000BrakesSeptember 25, 2023 · 1,730,192 units

Defect

Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

Consequence

An engine compartment fire while parked or driving can increase the risk of injury.

Remedy

Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

14V822000Body & StructureDecember 29, 2014 · 95,314 units

Defect

Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.

Consequence

A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.

Remedy

Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.

13V114000LightingApril 1, 2013 · 980,377 units

Defect

Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.

Consequence

Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

Remedy

Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.

Open NHTSA investigations

AQ23002

Hyundai and Kia ABS Module Fires

The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID…”

Complaint filed with NHTSA · Brakes · July 30, 2014 · crash

“TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ALLOWING THE ENGINE TO WARM, SHE HEARD A LOUD NOISE AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE POLICE AND FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE VEHICLE WAS NOT INSPECTED BY A DEALER FOR THE…”

Complaint filed with NHTSA · Electrical System · November 27, 2011 · fire

“THE WHOLE FRONT OF THE CAR WAS ON FIRE AND THE WIND SHIELD EXPLODED. EVERYTHING MELTED DOWN AND CAR IS TOTALED. THIS INCIDENT WAS CAUSED BY AN INTERIOR MALFUNCTION WITH THE CAR. WOULD LIKE KIA TO REPLACE THIS CAR WITH A NEW CAR BECAUSE THIS WAS A NEW CAR THAT I PURCHASED THROUGH KIA. *TR”

Complaint filed with NHTSA · Engine · January 9, 2012 · fire

“MYSELF AND 13 YOA DAUGHTER WERE ON CR0151 WHEN WE WERE STRUCK BY A 1996 CHEVY S-10 ON THE RIGHT SIDE OF OUR 2011 SOUL HITTING THE PASSENGER SIDE FRONT FENDER DOORS AND PILLAR BETWEEN THE RIGHT SIDE DOORS. NO AIR BAGS WENT OFF WITH THIS IMPACT AND WITH ALL THE AIR BAGS WHY DIDN'T ANY GO OFF?…”

Complaint filed with NHTSA · Airbags · August 14, 2012 · crash

“The contact owned a 2011 Kia Soul. The contact stated that the vehicle was parked overnight on his driveway, caught on fire, and exploded in the early morning. The fire started from the engine bay. The vehicle was unoccupied during the fire. The fire originated from the front engine bay, and soon…”

Complaint filed with NHTSA · Other · November 27, 2024 · fire

2011 Kia Soul — common questions

Is the 2011 Kia Soul reliable?

NHTSA data argues against it: 270 complaints put the 2011 model at #10 of 16 Soul years, and a defect investigation remains open. It is one of the Soul years to avoid.

What are the most common 2011 Soul problems?

According to NHTSA complaint data, the leading problem areas are brakes (45 complaints), electrical system (42 complaints), engine (28 complaints).

Does the 2011 Kia Soul have recalls?

Yes — NHTSA lists 3 recall campaigns affecting the 2011 Kia Soul. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2011 Kia Soul under NHTSA investigation?

Yes — an investigation remains open (Hyundai and Kia ABS Module Fires). An open ODI action means NHTSA is actively assessing a possible defect.

Which Kia Soul years should you avoid?

Based on complaint rates and open investigations, the Soul years to avoid are 2015, 2014, 2016, 2013, 2012, 2020, 2011. The cleanest record among Soul years belongs to 2025.

How safe is the 2011 Kia Soul?

In NHTSA's NCAP crash testing, the 2011 Kia Soul earned an overall rating of 4 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.