VehicleVerdict

2023 Mercedes-Benz Sprinter 2500 problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 26 complaints on file for the 2023 Mercedes-Benz Sprinter 2500 — too few to judge reliability from owner reports alone — but 7 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

26

NHTSA complaints

7

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2023 compare to other Sprinter 2500 years?

Sprinter 2500 NHTSA complaints by model year, 2023 highlighted132 complaints2007: 1 complaints2009: 2 complaints2010: 20 complaints2011: 17 complaints2012: 11 complaints2013: 34 complaints2014: 43 complaints2015: 29 complaints2016: 41 complaints2017: 15 complaints2018: 22 complaints2019: 95 complaints2020: 132 complaints2021: 82 complaints2022: 60 complaints2023: 26 complaints2024: 17 complaints2025: 4 complaints
Sprinter 2500 NHTSA complaints by model year, 2023 highlighted. Red bars are years to avoid.

See all Sprinter 2500 years to avoid →

What are the most common 2023 Mercedes-Benz Sprinter 2500 problems?

ComponentComplaintsShare
Transmission519%
Engine519%
Other415%
Fuel System415%
Brakes28%
Steering28%
Suspension14%
Tires & Wheels14%
Driver Assistance14%
Visibility & Wipers14%

Does the 2023 Mercedes-Benz Sprinter 2500 have recalls?

7 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

25V725000Body & StructureOctober 24, 2025 · 366 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.

Consequence

Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.

Remedy

Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.

24V517000SuspensionJuly 9, 2024 · 1,232 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

24V225000Electrical SystemMarch 24, 2024 · 99 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

24V166000Electrical SystemMarch 1, 2024 · 828 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

23V876000Body & StructureDecember 21, 2023 · 387 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

23V849000SuspensionDecember 15, 2023 · 33 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

23V806000Body & StructureDecember 1, 2023 · 131 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“I was facing west in the left turning lane to turn south into my community. The vehicle lost power when I was cutting across oncoming, east bound traffic. The vehicle lost power two more time after that once I was in my community. No warning light or any other indicators. The vehicle just went…”

Complaint filed with NHTSA · Engine · May 10, 2024

“Noticed the driveshaft to my front differential is very close to falling out. Also rusting & flinging grease everywhere as it pulls out of its seating. This is an issue other owners have seen, with severe consequences when the driveshaft becomes complete unseated including sudden severe vibrations,…”

Complaint filed with NHTSA · Transmission · May 9, 2024

“In Colorado. Vehucle has no response when pushing on the gas pedal. Dead pedal at a light in Gunnison and now again at my home at 9,450 ft.”

Complaint filed with NHTSA · Fuel System · December 31, 1969

“2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack…”

Complaint filed with NHTSA · Other · November 10, 2025

“The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no…”

Complaint filed with NHTSA · Brakes · October 1, 2023

2023 Mercedes-Benz Sprinter 2500 — common questions

Is the 2023 Mercedes-Benz Sprinter 2500 reliable?

The record is thin — 26 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 7 recalls should be verified as completed.

What are the most common 2023 Sprinter 2500 problems?

According to NHTSA complaint data, the leading problem areas are engine (5 complaints), transmission (5 complaints), fuel system (4 complaints).

Does the 2023 Mercedes-Benz Sprinter 2500 have recalls?

Yes — NHTSA lists 7 recall campaigns affecting the 2023 Mercedes-Benz Sprinter 2500. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Mercedes-Benz Sprinter 2500 years should you avoid?

Based on complaint rates and open investigations, the Sprinter 2500 years to avoid are 2020, 2019, 2021, 2022, 2014, 2016, 2018, 2010, 2011, 2017. The cleanest record among Sprinter 2500 years belongs to 2007.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.