VehicleVerdict

2020 Ram Promaster problems

Verdict · NHTSA data

A typical year for this model

The 2020 Ram Promaster is a recall-heavy year with an otherwise ordinary complaint record: 5 NHTSA recall campaigns apply, yet its 60 owner complaints run below the Promaster median. The recalls matter more than the complaint count here — verify every campaign was completed before buying.

No single system dominates the record — complaints spread across driver assistance (11), transmission (10), and other (9), which usually points to general build quality rather than one defect.

60

NHTSA complaints

5

Recalls

0

Investigations

4

Crash-involved

0

Fires reported

2

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other Promaster years?

Promaster NHTSA complaints by model year, 2020 highlighted147 complaints2014: 117 complaints2015: 80 complaints2016: 48 complaints2017: 93 complaints2018: 54 complaints2019: 73 complaints2020: 60 complaints2021: 147 complaints2022: 84 complaints2023: 86 complaints2024: 16 complaints2025: 8 complaints2026: 1 complaints
Promaster NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Promaster years to avoid →

What are the most common 2020 Ram Promaster problems?

ComponentComplaintsShare
Driver Assistance1118%
Transmission1017%
Other915%
Engine813%
Electrical System712%
Visibility & Wipers47%
Steering35%
Seat Belts23%
Tires & Wheels23%
Seats12%
Brakes12%
Airbags12%
Speed Control12%

Does the 2020 Ram Promaster have recalls?

5 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

25V876000OtherDecember 17, 2025 · 86 units

Defect

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence

An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy

Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

25V720000EngineOctober 23, 2025 · 300,691 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Consequence

Electrical circuits that overheat increase the risk of a fire.

Remedy

Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

25V552000Driver AssistanceAugust 26, 2025 · 219,577 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Consequence

A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

23V301000TransmissionApril 27, 2023 · 165,503 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Consequence

A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

Remedy

Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

20V374000AirbagsJune 25, 2020 · 114 units

Defect

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

Consequence

In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.

Remedy

FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.”

Complaint filed with NHTSA · Driver Assistance · December 5, 2025

“ The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that…”

Complaint filed with NHTSA · Transmission · August 17, 2023

“WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT…”

Complaint filed with NHTSA · Other · November 30, 2020

“The contact owns a 2020 Ram 3500. The contact stated that the vehicle, began to make a loud noise, and misfired. The vehicle was taken to the dealer where it was diagnosed with repaired; however the issue persisted. The vehicle was not taken for repairs again. The manufacturer was notified of the…”

Complaint filed with NHTSA · Engine · December 17, 2025

“Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was…”

Complaint filed with NHTSA · Electrical System · April 16, 2026 · crash

2020 Ram Promaster — common questions

Is the 2020 Ram Promaster reliable?

It is close to typical for the Promaster: 60 NHTSA complaints, 5 recalls, and no investigations on file.

What are the most common 2020 Promaster problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (11 complaints), transmission (10 complaints), other (9 complaints).

Does the 2020 Ram Promaster have recalls?

Yes — NHTSA lists 5 recall campaigns affecting the 2020 Ram Promaster. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Ram Promaster years should you avoid?

Based on complaint rates and open investigations, the Promaster years to avoid are 2021, 2014, 2023, 2022. The cleanest record among Promaster years belongs to 2026.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.