VehicleVerdict

2020 Crossroads Cruiser problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 0 complaints on file for the 2020 Crossroads Cruiser — too few to judge reliability from owner reports alone — but 3 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

0

NHTSA complaints

3

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other Cruiser years?

Cruiser NHTSA complaints by model year, 2020 highlighted2 complaints2001: 0 complaints2002: 0 complaints2003: 2 complaints2004: 1 complaints2005: 1 complaints2006: 2 complaints2007: 2 complaints2008: 0 complaints2009: 0 complaints2010: 0 complaints2011: 1 complaints2012: 0 complaints2013: 0 complaints2014: 0 complaints2015: 1 complaints2016: 0 complaints2017: 0 complaints2018: 2 complaints2019: 0 complaints2020: 0 complaints2021: 0 complaints
Cruiser NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Cruiser years to avoid →

Does the 2020 Crossroads Cruiser have recalls?

3 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

20V037000Electrical SystemJanuary 23, 2020 · 1,112 units

Defect

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers. The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.

Consequence

In the event of a short circuit in the wiring, there may be an increased risk of fire.

Remedy

Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.

19V596000Trailer HitchAugust 14, 2019 · 9 units

Defect

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser 29SI, 27MK, 28RD, 24RL, and 29RK fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. These pin boxes may be attached with bolts that are too short.

Consequence

In certain conditions, the incorrect bolts could allow the pin box to rotate in two places rather than one, increasing the risk of a crash.

Remedy

Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. The recall began on October 2, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-358.

19V440000OtherJune 11, 2019 · 54 units

Defect

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser fifth wheel recreational trailers, models 27MK, 29SI, 28RD, 24RL and 29RK. The furnace exhaust vent may be missing.

Consequence

If the furnace is used without an exhaust vent installed, carbon monoxide poisoning may result, increases the risk of injury.

Remedy

Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. The recall is expected to begin July 10, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-355.

2020 Crossroads Cruiser — common questions

Is the 2020 Crossroads Cruiser reliable?

The record is thin — 0 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 3 recalls should be verified as completed.

Does the 2020 Crossroads Cruiser have recalls?

Yes — NHTSA lists 3 recall campaigns affecting the 2020 Crossroads Cruiser. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.