VehicleVerdict

2017 Thor Palazzo problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 3 complaints on file for the 2017 Thor Palazzo — too few to judge reliability from owner reports alone — but 4 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

3

NHTSA complaints

4

Recalls

1

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

NCAP overall

How does 2017 compare to other Palazzo years?

Palazzo NHTSA complaints by model year, 2017 highlighted6 complaints2015: 6 complaints2016: 6 complaints2017: 3 complaints2018: 0 complaints2019: 1 complaints
Palazzo NHTSA complaints by model year, 2017 highlighted. Red bars are years to avoid.

See all Palazzo years to avoid →

What are the most common 2017 Thor Palazzo problems?

ComponentComplaintsShare
Engine133%
Other133%
Body & Structure133%

Does the 2017 Thor Palazzo have recalls?

4 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

18V763000LightingOctober 30, 2018 · 1,769 units

Defect

Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Consequence

Nonfunctioning lights can increase the risk of a crash.

Remedy

The remedy for this recall is still under development. Daimler Trucks North America, the manufacturer of the chassis began issuing owners an interim notification on October 24, 2018, and will send a second notification when parts become available. The recall began October 30, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000163.

17V758000OtherNovember 22, 2017 · 110,400 units

Defect

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

17V634000OtherOctober 9, 2017 · 507 units

Defect

Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."

Consequence

If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.

Remedy

TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.

17V238000OtherApril 10, 2017 · 90 units

Defect

Thor Motor Coach (TMC) is recalling certain 2017 Palazzo 36.1 and 36.3 motorhomes. The Federal certification label on these vehicles indicates an incorrect front tire rim size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Consequence

If the front rim is replaced based on the incorrect label information, it can cause an unsafe driving condition, increasing the risk of a crash.

Remedy

TMC will notify owners and will provide corrected replacement labels, free of charge. The recall began on June 2, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000133.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED…

Complaint filed with NHTSA · Other · November 1, 2018

LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.

Complaint filed with NHTSA · Body & Structure · February 3, 2018

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED…

Complaint filed with NHTSA · Engine · November 1, 2018

2017 Thor Palazzo — common questions

Is the 2017 Thor Palazzo reliable?

The record is thin — 3 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 4 recalls should be verified as completed.

Does the 2017 Thor Palazzo have recalls?

Yes — NHTSA lists 4 recall campaigns affecting the 2017 Thor Palazzo. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2017 Thor Palazzo under NHTSA investigation?

NHTSA opened one investigation into this model year; all are now closed.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.