VehicleVerdict

2011 Toyota Highlander problems

Verdict · NHTSA data

A typical year for this model

The 2011 Toyota Highlander is a recall-heavy year with an otherwise ordinary complaint record: 5 NHTSA recall campaigns apply, yet its 229 owner complaints run below the Highlander median. The recalls matter more than the complaint count here — verify every campaign was completed before buying. Complainants reported 10 injuries in total across these filings.

No single system dominates the record — complaints spread across visibility & wipers (35), steering (34), and body & structure (28), which usually points to general build quality rather than one defect. In government crash testing it earned 4 of 5 NCAP stars overall.

229

NHTSA complaints

5

Recalls

2

Investigations

16

Crash-involved

0

Fires reported

10

Injuries

0

Deaths

4

NCAP overall · of 5 stars

How does 2011 compare to other Highlander years?

See all Highlander years to avoid →

What are the most common 2011 Toyota Highlander problems?

ComponentComplaintsShare
Visibility & Wipers3515%
Steering3415%
Body & Structure2812%
Electrical System2511%
Engine2210%
Brakes177%
Other167%
Transmission167%
Speed Control125%
Airbags83%
Lighting52%
Tires & Wheels42%
Seat Belts42%
Latches & Locks10%
Fuel System10%
Driver Assistance10%

Does the 2011 Toyota Highlander have recalls?

5 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

16V396000SeatsJune 2, 2016 · 7,749 units

Defect

Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.

Consequence

If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

Remedy

SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

15V689000Visibility & WipersOctober 22, 2015 · 1,814,284 units

Defect

Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

Consequence

If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

Remedy

Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

14V743000SeatsNovember 19, 2014 · 3,233 units

Defect

Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.

Consequence

Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

Remedy

SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.

13V123000OtherApril 9, 2013 · 7,525 units

Defect

Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."

Consequence

An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.

Remedy

Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

13V014000SeatsJanuary 16, 2013 · 3,235 units

Defect

Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.

Consequence

If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

Remedy

Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

AS I ATTEMPTED TO LOWER THE VISOR ON THE DRIVERS SIDE, THE MECHANISM BROKE AND IT WOULD NEITHER STAY OR OR DOWN - BLOCKING VISIBILITY. I KNOW A COUPLE OF MY FRIENDS WHO OWN HIGHLANDERS HAVE HAD THE SAME PROBLEM AND THE DEALERSHIP I WENT TO SAID THAT TOYOTA WAS GOING TO DO SOME TYPE OF "EXTENDED…

Complaint filed with NHTSA · Visibility & Wipers · April 11, 2015

WHILE DRIVING ON THE HIGHWAY IN CRUISE CONTROL AND NO CHECK ENGINE LIGHT VEHICLE LOST POWER STEERING SPEEDOMETER READINGS. REPORTED ABS BRAKE MALFUNCTION, BRAKE MALFUNCTION. OVER THE NEXT 45 MINUTES WHILE IN ROUTE TO A TOYOTA DEALER VEHICLE INTERMITTENTLY LOST POWER STEERING AND SPEEDOMETER…

Complaint filed with NHTSA · Steering · November 30, 2019

WHEN TRYING TO OPEN THE REAR HATCH FROM THE INSIDE, THE BEEPING SOUND WOULD NOT TURN OFFICE AND WHEN I WENT TO INVESTIGATE WHAT WAS WRONG WITH THE HATCH THE HYDRAULIC ARM HAD BROKEN AND THE MOLDING POPPED OFF PREVENTING IT FROM WORKING. I TOOK IT INTO TOYOTA DEALERSHIP AND THEY REPLACED THE WHOLE…

Complaint filed with NHTSA · Body & Structure · August 8, 2016

WHILE DRIVING ON THE HIGHWAY IN CRUISE CONTROL AND NO CHECK ENGINE LIGHT VEHICLE LOST POWER STEERING SPEEDOMETER READINGS. REPORTED ABS BRAKE MALFUNCTION, BRAKE MALFUNCTION. OVER THE NEXT 45 MINUTES WHILE IN ROUTE TO A TOYOTA DEALER VEHICLE INTERMITTENTLY LOST POWER STEERING AND SPEEDOMETER…

Complaint filed with NHTSA · Electrical System · November 30, 2019

ENGINE OIL COOLER HOSE "LEAKING". TOYOTA DID ISSUE A TECHNICAL SERVICE BULLETIN, BUT WAS NEVER CHECKED DURING REGULAR DEALER SERVICING AS PART OF THE HOSES. CONDITION IS ON THE 3.5L TOYOTA/LEXUS ENGINE AND CAN BE SEEN IN THIS VIDEO:HTTPS://WWW.YOUTUBE.COM/WATCH?V=67S7Y90OTIY NEW PART NUMBER IS…

Complaint filed with NHTSA · Engine · November 26, 2020

2011 Toyota Highlander — common questions

Is the 2011 Toyota Highlander reliable?

It is close to typical for the Highlander: 229 NHTSA complaints, 5 recalls, and 2 investigations on file.

What are the most common 2011 Highlander problems?

According to NHTSA complaint data, the leading problem areas are visibility & wipers (35 complaints), steering (34 complaints), body & structure (28 complaints).

Does the 2011 Toyota Highlander have recalls?

Yes — NHTSA lists 5 recall campaigns affecting the 2011 Toyota Highlander. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2011 Toyota Highlander under NHTSA investigation?

NHTSA opened 2 investigations into this model year; all are now closed.

Which Toyota Highlander years should you avoid?

Based on complaint rates and open investigations, the Highlander years to avoid are 2019, 2021, 2008, 2017. The cleanest record among Highlander years belongs to 2000.

How safe is the 2011 Toyota Highlander?

In NHTSA's NCAP crash testing, the 2011 Toyota Highlander earned an overall rating of 4 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.