VehicleVerdict

2002 Chevrolet Impala problems

Verdict · NHTSA data

One of the years to avoid

With 1,077 complaints filed to NHTSA — about 239.3 times the median Impala year — the 2002 model ranks #5 of 52 Impala years for complaint volume. It lands on the years-to-avoid list. Complainants reported 47 injuries in total across these filings.

Electrical System leads the complaint categories with 357 reports (33% of the total).

1,077

NHTSA complaints

7

Recalls

2

Investigations

52

Crash-involved

42

Fires reported

47

Injuries

0

Deaths

NCAP overall

How does 2002 compare to other Impala years?

See all Impala years to avoid →

What are the most common 2002 Chevrolet Impala problems?

ComponentComplaintsShare
Electrical System35733%
Engine18417%
Lighting13513%
Brakes777%
Steering616%
Airbags474%
Transmission373%
Visibility & Wipers363%
Fuel System343%
Other333%
Speed Control151%
Tires & Wheels141%
Suspension141%
Body & Structure101%
Seats91%
Latches & Locks50%
Seat Belts40%
Driver Assistance20%
Climate Control (A/C & Heat)20%
Child Seat10%

Does the 2002 Chevrolet Impala have recalls?

7 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

15V701000EngineOctober 26, 2015 · 1,003,556 units

Defect

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence

Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy

The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

14V400000Electrical SystemJuly 3, 2014 · 5,877,718 units

Defect

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

09V116000EngineApril 8, 2009 · 1,497,516 units

Defect

GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L V6 NATURALLY ASPIRATED ENGINE. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING.

Consequence

IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.

Remedy

DEALERS WILL REPLACE THE ENGINE’S FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINE’S PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2016. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OLDSMOBILE AT 1-800-630-6537, AND PONTIAC AT 1-800-620-7668 OR HTTP://WWW.PONTIAC.COM OR HTTP:WWW.GMOWNERCENTER.COM.

09E005000SteeringFebruary 17, 2009 · 979 units

Defect

DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.

Consequence

A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.

Remedy

DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.

08E063000SteeringOctober 17, 2008 · 3,855 units

Defect

DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.

Consequence

IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy

DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.

07E021000Fuel SystemMarch 12, 2007 · 742 units

Defect

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Consequence

FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

Remedy

DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

02V222000AirbagsAugust 9, 2002 · 133,221 units

Defect

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

Consequence

PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.

Remedy

DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OLDSMOBILE AT 1-800-442-6537, OR PONTIAC AT 1-800-762-2737.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM ON MY 2002 CHEVY IMPALA FOR THE LAST FIVE YEARS. ON DECEMBER 16TH I WAS INVOLVED IN A COLLISION WITH ANOTHER VEHICLE WHEN I COULD NOT STOP ST A RED LIGHT. TRACTION LIGHT KEPT COMING ON AND OFF ALL DAY. ABS PUMP WOULD RUN FOR NO REASON. AS…

Complaint filed with NHTSA · Electrical System · December 16, 2016 · crash

TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED.…

Complaint filed with NHTSA · Engine · April 1, 2017 · fire

ON MARCH 19, 2008 I WAS DRIVING TO WORK AT 5AM AND TURNING ON MY HIGHBEAMS. A CAR WAS COMING OVER THE HILL SO I TURNED OFF MY HIGHBEAMS AND MY HEADLIGHTS TURNED OFF. IN A PANIC I HIT THE BRAKES AND ENDED UP PUTTING MY CAR IN THE DITCH. I WAS ABLE TO DRIVE IT OUT OF THE DITCH BUT I WAS PRETTY SHOOK…

Complaint filed with NHTSA · Lighting · March 19, 2008 · crash

I WAS DRIVING AT ABOUT 45 MILES AN HOUR. FORD RANGER IN FRONT OF ME SLAMMED ON BRAKES TO AVOID HEAD ON COLLISION. I HAD PLENTY OF TIME FOR CAR TO STOP BUT ABS BRAKES LOCKED UP AND I REAR ENDED THE TRUCK. THEN AFTER HITTING THE TRUCK HARD ENOUGH TO HAVE CAR TOWED THE BATTERY BURST AND THE AIR BAGS…

Complaint filed with NHTSA · Brakes · July 18, 2004 · crash

WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. ALSO, CONSUMER WAS SLOWING FOR A STOP SIGN WHEN ANOTHER VEHICLE COLLIDED INTO THE RIGHT FRONT SIDE OF CONSUMER'S VEHICLE. CONSUMER ATTEMPTED TO AVOID THE COLLISION, BUT WAS UNABLE TO SO DUE TO THE STEERING COLUMN…

Complaint filed with NHTSA · Steering · April 21, 2004 · crash

2002 Chevrolet Impala — common questions

Is the 2002 Chevrolet Impala reliable?

NHTSA data argues against it: 1,077 complaints put the 2002 model at #5 of 52 Impala years. It is one of the Impala years to avoid.

What are the most common 2002 Impala problems?

According to NHTSA complaint data, the leading problem areas are electrical system (357 complaints), engine (184 complaints), lighting (135 complaints).

Does the 2002 Chevrolet Impala have recalls?

Yes — NHTSA lists 7 recall campaigns affecting the 2002 Chevrolet Impala. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2002 Chevrolet Impala under NHTSA investigation?

NHTSA opened 2 investigations into this model year; all are now closed.

Which Chevrolet Impala years should you avoid?

Based on complaint rates and open investigations, the Impala years to avoid are 2004, 2009, 2008, 2000, 2002, 2014, 2001, 2003, 2007, 2011, 2005, 2006, 2010, 2013, 2015, 2012, 2016, 2017, 1996, 2018, 1995, 2019. The cleanest record among Impala years belongs to 1992.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.