VehicleVerdict

2004 Chevrolet Impala problems

Verdict · NHTSA data

One of the years to avoid

With 1,375 complaints filed to NHTSA — about 305.6 times the median Impala year — the 2004 model ranks #1 of 52 Impala years for complaint volume. It lands on the years-to-avoid list. Complainants reported 73 injuries in total across these filings.

The trouble concentrates in one system: electrical system issues account for 52% of all reports (719 of 1,375), far ahead of lighting at 116.

1,375

NHTSA complaints

7

Recalls

0

Investigations

80

Crash-involved

34

Fires reported

73

Injuries

0

Deaths

NCAP overall

How does 2004 compare to other Impala years?

See all Impala years to avoid →

What are the most common 2004 Chevrolet Impala problems?

ComponentComplaintsShare
Electrical System71952%
Lighting1168%
Engine1078%
Brakes987%
Steering665%
Transmission483%
Speed Control413%
Other403%
Fuel System373%
Airbags302%
Body & Structure181%
Tires & Wheels151%
Visibility & Wipers141%
Suspension111%
Seat Belts40%
Child Seat30%
Latches & Locks30%
Climate Control (A/C & Heat)20%
Seats20%
Driver Assistance10%

Does the 2004 Chevrolet Impala have recalls?

7 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

15V701000EngineOctober 26, 2015 · 1,003,556 units

Defect

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence

Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy

The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000EngineApril 6, 2015 · 330,742 units

Defect

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence

The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy

GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000Electrical SystemJuly 3, 2014 · 5,877,718 units

Defect

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

09E005000SteeringFebruary 17, 2009 · 979 units

Defect

DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.

Consequence

A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.

Remedy

DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.

08E063000SteeringOctober 17, 2008 · 3,855 units

Defect

DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.

Consequence

IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy

DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.

07E021000Fuel SystemMarch 12, 2007 · 742 units

Defect

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Consequence

FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

Remedy

DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

04V287000BrakesJune 23, 2004 · 47,991 units

Defect

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence

DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy

DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

MADE STOP.CONTINUED,DID NOT SEE OTHER VEHICLE IT HIT OUR CAR IN SIDE&FRONT END. WE WERE HIT AT BY ANOTHER CAR,WHICH WAS TRAVELING AT EXTREMELY HIGHER SPEED. OUR AIR-BAGS DID NOT DEPLOY AND THE IGNITION TURNED ITSELF OFF LOCKING THE KEY IN THE OFF POSITION,THE KEY COULD NOT BE REMOVED OR TURNED…

Complaint filed with NHTSA · Electrical System · January 23, 2013 · crash

WE WERE DRIVING OUR 2004 CHEVROLET IMPALA THIS EVENING AND HAVE BEEN HAVING ISSUES FOR THE PAST MONTH WITH THE HEADLIGHTS. THE DIM LIGHTS WOULD NOT WORK AT ALL, ONLY THE BRIGHTS WORKED. THIS EVENING, WE SMELLED SOMETHING BURNING AND SUDDENLY THE MULTIFUNCTION SWITCH WAS SMOKING AND ON FIRE. WE SHUT…

Complaint filed with NHTSA · Lighting · July 7, 2013 · fire

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ENGINE CAUGHT FIRE. THE CONTACT SMELLED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE CONTACT AND HER HUSBAND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE…

Complaint filed with NHTSA · Engine · August 13, 2015 · fire

AFTER PURCHASING VEHICLE TOOK IT BACK TO HAVE STEERING CHECKED BECAUSE IT DID NOT FEEL OR SOUND RIGHT WHEN DOING A BRAKING AND TURNING STEERING WHEEL COMBINATION. MENTIONED THE NHTSA RECALL OF 2004 IMPALA. WAS TOLD DID NOT INVOLVE SS. ON THIS OCCASION WAS UNABLE TO STOP THE VEHICLE, UNABLE TO STEER…

Complaint filed with NHTSA · Brakes · November 26, 2007 · crash

AFTER PURCHASING VEHICLE TOOK IT BACK TO HAVE STEERING CHECKED BECAUSE IT DID NOT FEEL OR SOUND RIGHT WHEN DOING A BRAKING AND TURNING STEERING WHEEL COMBINATION. MENTIONED THE NHTSA RECALL OF 2004 IMPALA. WAS TOLD DID NOT INVOLVE SS. ON THIS OCCASION WAS UNABLE TO STOP THE VEHICLE, UNABLE TO STEER…

Complaint filed with NHTSA · Steering · November 26, 2007 · crash

2004 Chevrolet Impala — common questions

Is the 2004 Chevrolet Impala reliable?

NHTSA data argues against it: 1,375 complaints put the 2004 model at #1 of 52 Impala years. It is one of the Impala years to avoid.

What are the most common 2004 Impala problems?

According to NHTSA complaint data, the leading problem areas are electrical system (719 complaints), lighting (116 complaints), engine (107 complaints).

Does the 2004 Chevrolet Impala have recalls?

Yes — NHTSA lists 7 recall campaigns affecting the 2004 Chevrolet Impala. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Chevrolet Impala years should you avoid?

Based on complaint rates and open investigations, the Impala years to avoid are 2004, 2009, 2008, 2000, 2002, 2014, 2001, 2003, 2007, 2011, 2005, 2006, 2010, 2013, 2015, 2012, 2016, 2017, 1996, 2018, 1995, 2019. The cleanest record among Impala years belongs to 1992.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.