VehicleVerdict

2020 Infiniti QX80 problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 10 complaints on file for the 2020 Infiniti QX80 — too few to judge reliability from owner reports alone — but one recall campaign applies to this year, so any used example should have its VIN checked for completed recall work.

In government crash testing it earned 4 of 5 NCAP stars overall.

10

NHTSA complaints

1

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

4

NCAP overall · of 5 stars

How does 2020 compare to other QX80 years?

QX80 NHTSA complaints by model year, 2020 highlighted30 complaints2014: 23 complaints2015: 29 complaints2016: 18 complaints2017: 30 complaints2018: 11 complaints2019: 24 complaints2020: 10 complaints2021: 9 complaints2022: 3 complaints2023: 4 complaints2024: 1 complaints2025: 13 complaints2026: 7 complaints
QX80 NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all QX80 years to avoid →

What are the most common 2020 Infiniti QX80 problems?

ComponentComplaintsShare
Driver Assistance440%
Other220%
Brakes110%
Fuel System110%
Speed Control110%
Visibility & Wipers110%

Does the 2020 Infiniti QX80 have recalls?

1 NHTSA recall campaign on file. Recall repairs are free at franchised dealers.

21V373000Fuel SystemMay 20, 2021 · 24,140 units

Defect

Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.

Consequence

Fuel pump failure can cause an engine stall, increasing the risk of a crash.

Remedy

Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R21A3.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake…”

Complaint filed with NHTSA · Driver Assistance · April 9, 2024

“Sunroof shattered while driving. If I did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. An insurance rep will be inspecting vehicle within the next 3-5 days. No prior warnings before glass shattered. ”

Complaint filed with NHTSA · Other · February 18, 2026

“THE CRUISE CONTROL IS VERY ABRUPTED WHEN ENGAGING THE RESUME FEATURE. THE CRUISE WILL CAUSE THE TRANSMISSION TO DOWNSHIFT AND ENGINE TO REV ABOVE 5000 RPMS FOR JUST A COUPLE OF MPH SPEED INCREASE. I BELIEVE THIS A DESIGN FLAW THAT COULD CAUSE A DRIVER TO LOSE CONTROL OF THE CAR.”

Complaint filed with NHTSA · Speed Control · March 2, 2020

“The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…”

Complaint filed with NHTSA · Fuel System · July 2, 2021

“The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake…”

Complaint filed with NHTSA · Brakes · April 9, 2024

2020 Infiniti QX80 — common questions

Is the 2020 Infiniti QX80 reliable?

The record is thin — 10 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 1 recall should be verified as completed.

What are the most common 2020 QX80 problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (4 complaints), other (2 complaints), speed control (1 complaints).

Does the 2020 Infiniti QX80 have recalls?

Yes — NHTSA lists 1 recall campaign affecting the 2020 Infiniti QX80. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Infiniti QX80 years should you avoid?

Based on complaint rates and open investigations, the QX80 years to avoid are 2017. The cleanest record among QX80 years belongs to 2024.

How safe is the 2020 Infiniti QX80?

In NHTSA's NCAP crash testing, the 2020 Infiniti QX80 earned an overall rating of 4 out of 5 stars.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.