VehicleVerdict

2016 Mercedes-Benz Sprinter 3500 problems

Verdict · NHTSA data

One of the years to avoid

The 2016 Mercedes-Benz Sprinter 3500 carries two red flags at once: 95 consumer complaints filed with NHTSA — 4.9× the Sprinter 3500 norm — and an open NHTSA defect investigation (subject: Desiccated Air Bag Inflator Rupture). It is one of the Sprinter 3500 years to avoid.

No single system dominates the record — complaints spread across electrical system (21), transmission (14), and brakes (14), which usually points to general build quality rather than one defect.

95

NHTSA complaints

16

Recalls

2

Investigations · 1 open

5

Crash-involved

4

Fires reported

8

Injuries

0

Deaths

NCAP overall

How does 2016 compare to other Sprinter 3500 years?

Sprinter 3500 NHTSA complaints by model year, 2016 highlighted95 complaints2007: 0 complaints2008: 3 complaints2009: 1 complaints2010: 4 complaints2011: 9 complaints2012: 31 complaints2013: 62 complaints2014: 83 complaints2015: 63 complaints2016: 95 complaints2017: 40 complaints2018: 17 complaints2019: 43 complaints2020: 22 complaints2021: 13 complaints2022: 12 complaints2023: 25 complaints2024: 4 complaints
Sprinter 3500 NHTSA complaints by model year, 2016 highlighted. Red bars are years to avoid.

See all Sprinter 3500 years to avoid →

What are the most common 2016 Mercedes-Benz Sprinter 3500 problems?

ComponentComplaintsShare
Electrical System2122%
Brakes1415%
Transmission1415%
Airbags1213%
Speed Control1011%
Tires & Wheels77%
Engine44%
Other33%
Driver Assistance22%
Body & Structure22%
Fuel System22%
Lighting11%
Suspension11%
Latches & Locks11%
Steering11%

Does the 2016 Mercedes-Benz Sprinter 3500 have recalls?

16 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

21V042000Electrical SystemFebruary 3, 2021 · 48,667 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

20V663000SteeringOctober 28, 2020 · 47,667 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

19V004000AirbagsJanuary 8, 2019 · 88,388 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

19V003000AirbagsJanuary 8, 2019 · 71,301 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

18V113000OtherFebruary 15, 2018 · 17 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

Consequence

The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17V786000OtherDecember 8, 2017 · 550 units

Defect

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

17V650000OtherOctober 16, 2017 · 2 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Consequence

If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

17V592000TransmissionSeptember 22, 2017 · 109 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.

Consequence

A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

17V364000OtherJune 5, 2017 · 1,257 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.

Consequence

Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.

Remedy

DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

17V149000TransmissionMarch 7, 2017 · 892 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.

Consequence

If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.

Remedy

DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

17V093000AirbagsFebruary 10, 2017 · 15,338 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.

Consequence

If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Remedy

DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

16V853000Seat BeltsNovember 28, 2016 · 28 units

Defect

Midwest Automotive Designs, LLC (Midwest) is recalling certain model year 2016 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2016, to September 30, 2016, equipped with certain left side seat adjusters, model number 486077 manufactured by Atwood. The affected seat adjusters may allow the seats to move in the event of a crash. As such, these adjusters fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages", and 207 "Seating Systems."

Consequence

If the seat moves in the event of a crash, the seat occupant would be at an increased risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the left slide track, free of charge. The recall began on December 22, 2016. Owners may contact Midwest customer service at 1-574-522-4878.

16V670000Seat BeltsSeptember 15, 2016 · 271 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured March 1, 2016, to May 31, 2016. The bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightened.

Consequence

If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.

Remedy

DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

16V351000Body & StructureMay 24, 2016 · 3 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.

Consequence

If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.

Remedy

DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

16V261000Body & StructureApril 29, 2016 · 55 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint peels from the layer below.

Consequence

If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.

Remedy

DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.

16V093000OtherFebruary 18, 2016 · 2,278 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.

Consequence

The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

Open NHTSA investigations

EA21002

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

Unshielded rear-center generator exhaust pipe positioned with approx 12 in clearance above the ground, ignited the exterior of vehicle when generator operated, causing total loss. My safety as well as my pets was put at great risk due to this design and lack of shielding. The problem has not been…

Complaint filed with NHTSA · Electrical System · October 2, 2025 · fire

AT 12000 MILES, BOTH REAR WHEEL SPEED SENSORS FAILED CAUSING MULTIPLE INDICATOR PANEL ALARMS, SPONGY BRAKING AND DRIVETRAIN/TRANSMISSION TO STICK IN A GEAR, IE. WOULD NOT SHIFT GEARS (STUCK IN FIRST GEAR ON INTERSTATE AT ONE POINT). *DT THE CONSUMER STATED THE TRANSMISSION SUDDENLY DOWNSHIFTED.…

Complaint filed with NHTSA · Transmission · October 4, 2018

WHILE DRIVING ON A MOUNTAIN ROAD THE VEHICLE BEGAN TO SEND FIRE, SMOKE AND STEAM FROM THE MOTOR COMPARTMENT UNDER THE DASH BOARD AND OVER THE WIND SHIELD, CAUSING THE MOTOR TO STOP RUNNING AND SUBSEQUENTLY CAUSING THE BRAKES TO FAIL SENDING MY WIFE AND I DOWN A WINDING MOUNTAIN AND ULTIMATELY…

Complaint filed with NHTSA · Brakes · August 27, 2017 · crash · fire

TL* THE CONTACT OWNS 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 40-45 MPH, THE CONTACT WAS INVOLVED IN A CRASH WITH A SCHOOL BUS TRAVELING NORTH AT 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, SEVERAL CHILDREN ON THE SCHOOL BUS SUSTAINED MINOR INJURIES. THREE…

Complaint filed with NHTSA · Airbags · September 26, 2019 · crash

ABS/ESP/CECK ENGINE WARNING LIGHTS ALL CAME ON AT ONCE. MERCEDES DEALER DIAGNOSED PROBLEM AS LEFT REAR RPM SENSOR. MADE REPAIR. UNDERSTAND FROM OWNER FORUMS SENSOR FAILURE IS VERY COMMON ON THESE VEHICLES. ONLY HAD 22,700 MILES. MERCEDES NEEDS TO WORK ON IMPROVING THESE PARTS OR MAKE REPAIRS AT NO…

Complaint filed with NHTSA · Speed Control · June 16, 2020

2016 Mercedes-Benz Sprinter 3500 — common questions

Is the 2016 Mercedes-Benz Sprinter 3500 reliable?

NHTSA data argues against it: 95 complaints put the 2016 model at #1 of 18 Sprinter 3500 years, and a defect investigation remains open. It is one of the Sprinter 3500 years to avoid.

What are the most common 2016 Sprinter 3500 problems?

According to NHTSA complaint data, the leading problem areas are electrical system (21 complaints), transmission (14 complaints), brakes (14 complaints).

Does the 2016 Mercedes-Benz Sprinter 3500 have recalls?

Yes — NHTSA lists 16 recall campaigns affecting the 2016 Mercedes-Benz Sprinter 3500. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Is the 2016 Mercedes-Benz Sprinter 3500 under NHTSA investigation?

Yes — an investigation remains open (Desiccated Air Bag Inflator Rupture). An open ODI action means NHTSA is actively assessing a possible defect.

Which Mercedes-Benz Sprinter 3500 years should you avoid?

Based on complaint rates and open investigations, the Sprinter 3500 years to avoid are 2016, 2014, 2015, 2013, 2019, 2017, 2012, 2018, 2011, 2010. The cleanest record among Sprinter 3500 years belongs to 2007.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.