VehicleVerdict

2023 Mercedes-Benz Sprinter 3500 problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 25 complaints on file for the 2023 Mercedes-Benz Sprinter 3500 — too few to judge reliability from owner reports alone — but 6 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

25

NHTSA complaints

6

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2023 compare to other Sprinter 3500 years?

Sprinter 3500 NHTSA complaints by model year, 2023 highlighted95 complaints2007: 0 complaints2008: 3 complaints2009: 1 complaints2010: 4 complaints2011: 9 complaints2012: 31 complaints2013: 62 complaints2014: 83 complaints2015: 63 complaints2016: 95 complaints2017: 40 complaints2018: 17 complaints2019: 43 complaints2020: 22 complaints2021: 13 complaints2022: 12 complaints2023: 25 complaints2024: 4 complaints
Sprinter 3500 NHTSA complaints by model year, 2023 highlighted. Red bars are years to avoid.

See all Sprinter 3500 years to avoid →

What are the most common 2023 Mercedes-Benz Sprinter 3500 problems?

ComponentComplaintsShare
Electrical System520%
Driver Assistance520%
Speed Control28%
Transmission28%
Other28%
Fuel System28%
Steering28%
Seats14%
Brakes14%
Airbags14%
Body & Structure14%
Suspension14%

Does the 2023 Mercedes-Benz Sprinter 3500 have recalls?

6 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

24V517000SuspensionJuly 9, 2024 · 1,232 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

24V225000Electrical SystemMarch 24, 2024 · 99 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

24V166000Electrical SystemMarch 1, 2024 · 828 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

23V876000Body & StructureDecember 21, 2023 · 387 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

23V849000SuspensionDecember 15, 2023 · 33 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

23V806000Body & StructureDecember 1, 2023 · 131 units

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“In the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, There was no cars around me, There was no reason for the auto to stop. ”

Complaint filed with NHTSA · Driver Assistance · August 22, 2024

“Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not…”

Complaint filed with NHTSA · Electrical System · January 15, 2019

“The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had attempted to restart the vehicle and the vehicle failed to restart. The contact had the…”

Complaint filed with NHTSA · Fuel System · September 7, 2024

“Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and…”

Complaint filed with NHTSA · Speed Control · November 4, 2023

“I noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. I’m not sure where the problem originated, but I just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago,…”

Complaint filed with NHTSA · Transmission · August 9, 2024

2023 Mercedes-Benz Sprinter 3500 — common questions

Is the 2023 Mercedes-Benz Sprinter 3500 reliable?

The record is thin — 25 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 6 recalls should be verified as completed.

What are the most common 2023 Sprinter 3500 problems?

According to NHTSA complaint data, the leading problem areas are driver assistance (5 complaints), electrical system (5 complaints), transmission (2 complaints).

Does the 2023 Mercedes-Benz Sprinter 3500 have recalls?

Yes — NHTSA lists 6 recall campaigns affecting the 2023 Mercedes-Benz Sprinter 3500. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Mercedes-Benz Sprinter 3500 years should you avoid?

Based on complaint rates and open investigations, the Sprinter 3500 years to avoid are 2016, 2014, 2015, 2013, 2019, 2017, 2012, 2018, 2011, 2010. The cleanest record among Sprinter 3500 years belongs to 2007.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.