VehicleVerdict

2020 Ram Promaster City problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just one complaint on file for the 2020 Ram Promaster City — too few to judge reliability from owner reports alone — but 2 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

1

NHTSA complaints

2

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2020 compare to other Promaster City years?

Promaster City NHTSA complaints by model year, 2020 highlighted43 complaints2015: 43 complaints2016: 36 complaints2017: 25 complaints2018: 19 complaints2019: 5 complaints2020: 1 complaints2021: 6 complaints2022: 4 complaints
Promaster City NHTSA complaints by model year, 2020 highlighted. Red bars are years to avoid.

See all Promaster City years to avoid →

What are the most common 2020 Ram Promaster City problems?

ComponentComplaintsShare
Body & Structure1100%

Does the 2020 Ram Promaster City have recalls?

2 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

21V728000LightingSeptember 21, 2021 · 23,853 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence

The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.

Remedy

Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

21V147000BrakesMarch 9, 2021 · 4 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

Consequence

The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.

Remedy

FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“The contact owns a 2020 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section…”

Complaint filed with NHTSA · Body & Structure · June 1, 2022

2020 Ram Promaster City — common questions

Is the 2020 Ram Promaster City reliable?

The record is thin — 1 NHTSA complaint — so owner-report data can't strongly confirm reliability either way, though 2 recalls should be verified as completed.

Does the 2020 Ram Promaster City have recalls?

Yes — NHTSA lists 2 recall campaigns affecting the 2020 Ram Promaster City. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Ram Promaster City years should you avoid?

Based on complaint rates and open investigations, the Promaster City years to avoid are 2015, 2016. The cleanest record among Promaster City years belongs to 2020.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.