VehicleVerdict

2021 Ram Promaster City problems

Verdict · NHTSA data

Limited data — recalls on file

NHTSA has just 6 complaints on file for the 2021 Ram Promaster City — too few to judge reliability from owner reports alone — but 3 recall campaigns apply to this year, so any used example should have its VIN checked for completed recall work.

6

NHTSA complaints

3

Recalls

0

Investigations

0

Crash-involved

0

Fires reported

0

Injuries

0

Deaths

—

NCAP overall

How does 2021 compare to other Promaster City years?

Promaster City NHTSA complaints by model year, 2021 highlighted43 complaints2015: 43 complaints2016: 36 complaints2017: 25 complaints2018: 19 complaints2019: 5 complaints2020: 1 complaints2021: 6 complaints2022: 4 complaints
Promaster City NHTSA complaints by model year, 2021 highlighted. Red bars are years to avoid.

See all Promaster City years to avoid →

What are the most common 2021 Ram Promaster City problems?

ComponentComplaintsShare
Engine350%
Lighting117%
Other117%
Seat Belts117%

Does the 2021 Ram Promaster City have recalls?

3 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

21V728000LightingSeptember 21, 2021 · 23,853 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence

The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.

Remedy

Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

21V699000Seat BeltsSeptember 9, 2021 · 10,372 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence

An unsecured child restraint system can increase the risk of injury during a crash.

Remedy

Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.

21V147000BrakesMarch 9, 2021 · 4 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

Consequence

The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.

Remedy

FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be…”

Complaint filed with NHTSA · Engine · March 31, 2022

“The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts)…”

Complaint filed with NHTSA · Lighting · November 16, 2021

“The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts)…”

Complaint filed with NHTSA · Seat Belts · November 16, 2021

“Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: When driving approximately 65 mph (cruise control) on Interstate 40 in Arizona, the front…”

Complaint filed with NHTSA · Other · September 19, 2021

2021 Ram Promaster City — common questions

Is the 2021 Ram Promaster City reliable?

The record is thin — 6 NHTSA complaints — so owner-report data can't strongly confirm reliability either way, though 3 recalls should be verified as completed.

Does the 2021 Ram Promaster City have recalls?

Yes — NHTSA lists 3 recall campaigns affecting the 2021 Ram Promaster City. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Ram Promaster City years should you avoid?

Based on complaint rates and open investigations, the Promaster City years to avoid are 2015, 2016. The cleanest record among Promaster City years belongs to 2020.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.