VehicleVerdict

2023 Jeep Grand Cherokee 4xe problems

Verdict · NHTSA data

One of the years to avoid

With 157 complaints filed to NHTSA — about 1.6 times the median Grand Cherokee 4xe year — the 2023 model ranks #2 of 4 Grand Cherokee 4xe years for complaint volume. It lands on the years-to-avoid list.

Electrical System leads the complaint categories with 47 reports (30% of the total).

157

NHTSA complaints

2

Recalls

0

Investigations

1

Crash-involved

3

Fires reported

6

Injuries

0

Deaths

—

NCAP overall

How does 2023 compare to other Grand Cherokee 4xe years?

Grand Cherokee 4xe NHTSA complaints by model year, 2023 highlighted254 complaints2022: 254 complaints2023: 157 complaints2024: 46 complaints2025: 4 complaints
Grand Cherokee 4xe NHTSA complaints by model year, 2023 highlighted. Red bars are years to avoid.

See all Grand Cherokee 4xe years to avoid →

What are the most common 2023 Jeep Grand Cherokee 4xe problems?

ComponentComplaintsShare
Electrical System4730%
Engine2315%
Transmission1510%
Other1510%
Driver Assistance149%
Fuel System138%
Steering106%
Suspension64%
Brakes53%
Visibility & Wipers32%
Seats21%
Speed Control21%
Body & Structure11%
Airbags11%

Does the 2023 Jeep Grand Cherokee 4xe have recalls?

2 NHTSA recall campaigns on file. Recall repairs are free at franchised dealers.

25V766000EngineNovember 6, 2025 · 117,904 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

Consequence

A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

Remedy

Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

24V720000Electrical SystemSeptember 27, 2024 · 154,032 units

Defect

Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

Consequence

A vehicle fire while parked or driving can increase the risk of injury.

Remedy

This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

Consumer complaints filed with NHTSA

Representative excerpts, cleaned of personal information. These are consumer statements, not verified defects.

“On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have…”

Complaint filed with NHTSA · Electrical System · October 10, 2024 · fire

“The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the…”

Complaint filed with NHTSA · Engine · February 22, 2025 · fire

“Recall # 95B/NHTSA 24V-720 involves a critical fire risk associated with the vehicle’s battery, rendering the vehicle inoperable. I have been unable to use the vehicle for its intended purpose for over 60+ days due to this unresolved high risk issue. Moreover, I am unable to park the vehicle near…”

Complaint filed with NHTSA · Other · November 25, 2024

“while driving this 4xe (hybrid) the vehicle thinks that it has been plugged in to charge and will momentarily shut down, no brake lights, no warning. ours has been in the shop for almost three months waiting for a fix. On three occasions we were told it was working as designed and sent down the…”

Complaint filed with NHTSA · Transmission · November 22, 2024

“Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn…”

Complaint filed with NHTSA · Driver Assistance · March 23, 2023

2023 Jeep Grand Cherokee 4xe — common questions

Is the 2023 Jeep Grand Cherokee 4xe reliable?

NHTSA data argues against it: 157 complaints put the 2023 model at #2 of 4 Grand Cherokee 4xe years. It is one of the Grand Cherokee 4xe years to avoid.

What are the most common 2023 Grand Cherokee 4xe problems?

According to NHTSA complaint data, the leading problem areas are electrical system (47 complaints), engine (23 complaints), transmission (15 complaints).

Does the 2023 Jeep Grand Cherokee 4xe have recalls?

Yes — NHTSA lists 2 recall campaigns affecting the 2023 Jeep Grand Cherokee 4xe. Recall repairs are free at franchised dealers; check the VIN at nhtsa.gov/recalls to confirm the work was done.

Which Jeep Grand Cherokee 4xe years should you avoid?

Based on complaint rates and open investigations, the Grand Cherokee 4xe years to avoid are 2022, 2023. The cleanest record among Grand Cherokee 4xe years belongs to 2025.

Related

Based on NHTSA ODI data through June 2026. Complaints are consumer-reported and unverified. Updated July 5, 2026.

Compiled by Sharon Ben-Moshe, Founder.